The posting
Job Description
As Executive Housekeeper, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the Hotel.
Duties and Responsibilities
As Executive Housekeeper, I will assume full responsibility for the efficient operation of the Housekeeping department to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:
- Have thorough knowledge of all facilities and services offered by the resort, including room categories, locations, layouts and amenities.
- Support the Director of Rooms in enhancing the rooms, public areas and laundry experience.
- Oversee all housekeeping and laundry facilities, ensuring a safe and secure environment for guests and hosts.
- Ensure that all departmental policies, procedures and best practices are consistently implemented and followed.
- Work closely with Front Office, Guest Services, Reservations and F&B to anticipate and fulfil guest needs and ensure smooth departmental operations.
- Promote a cost-conscious culture through training, education and responsible resource management.
- Ensure compliance with all legal, statutory, financial, contractual, security and safety requirements, maintaining appropriate documentation, reporting systems and operational controls.
- Oversee purchasing, stock levels, inventories and storage, ensuring sustainable practices, cost control and availability of departmental supplies.
- Prepare and manage the annual Housekeeping budget, monitor expenses and coordinate supplier selection and purchasing with relevant departments.
- Interact professionally with guests and hosts, proactively seek feedback and ensure prompt resolution of requests and complaints through effective service recovery.
- Lead and develop the Housekeeping team, overseeing recruitment, onboarding, training, performance reviews, promotions and disciplinary procedures in coordination with HR and management.
- Organise workloads, allocate daily and special assignments, prepare staff schedules and manage days off according to occupancy forecasts and operational needs.
- Conduct regular briefings and inspections, monitor team performance and ensure consistent communication and service standards.
- Develop and implement housekeeping procedures, organise on-the-job training and evaluate its effectiveness.
- Coordinate preventive maintenance of guest rooms and public areas with Engineering and oversee pest control activities.
- Coordinate inventories of linen, uniforms, guest supplies and fixed assets with Finance and the General Store, ensuring accurate records and stock control.
- Prepare operational reports and provide management with relevant information on departmental performance.
- Remain flexible and perform any additional responsibilities assigned by the Director of Rooms to ensure the successful operation of the Hotel.
Qualifications
To execute the position of Executive Housekeeper, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- Possess a High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. Minimum of a Bachelor’s degree in Hospitality, Hotel or Business Management and more than five years’ experience in a similar hotel operational role, preferred.
- Fluent in English and Spanish.
- Valid authorization to work in Spain is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required.
The above is intended to provide an overview of the role and responsibilities for a Executive Housekeeper at Six Senses Quexigal Palace. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Who we are
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
