The posting
Job Description
As Housekeeping Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the Hotel.
Duties and Responsibilities
As Housekeeping Manager, I will assume full responsibility for the efficient operation of the Housekeeping department to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:
- I will maintain thorough knowledge of all resort facilities and services, including room categories, locations, layouts, amenities and products.
- I will support the Executive Housekeeper and the Director of Rooms in enhancing the guest room, public area and laundry experience, ensuring amenities, services and products remain relevant and aligned with Six Senses wellness and sustainability practices.
- I will oversee all housekeeping and laundry operations, ensuring exceptional cleanliness, presentation and a safe environment for guests and hosts.
- I will ensure that all departmental policies, procedures and best practices are implemented and consistently followed.
- I will work closely with Front Office, Guest Services, Reservations, F&B and other departments to anticipate and fulfil guest needs and ensure seamless operations.
- I will ensure compliance with all legal, statutory, financial, contractual, security and safety requirements, maintaining appropriate documentation, reporting systems and operational controls.
- I will lead, supervise and develop the Housekeeping team, overseeing recruitment, training, coaching, performance reviews and disciplinary procedures.
- I will organise departmental workloads, allocate responsibilities, prepare staff schedules and ensure adequate staffing according to occupancy and operational needs.
- I will conduct regular inspections of guest rooms, public areas and hosts’ facilities, ensuring compliance with Six Senses, LQA and Forbes standards.
- I will ensure effective training and continuous development of hosts, promoting accountability, teamwork and high service standards.
- I will oversee purchasing, stock levels, inventories and storage, ensuring sustainable practices, cost control and availability of all departmental supplies.
- I will prepare and manage the annual Housekeeping budget, monitor expenses and implement cost-control measures through training and responsible resource management.
- I will coordinate preventive maintenance programmes, deep-cleaning projects and pest control activities with the relevant departments.
- I will interact professionally with guests and hosts, proactively seek feedback and ensure prompt resolution of requests and complaints through effective service recovery.
- I will monitor departmental performance, prepare operational reports and ensure accurate records and effective follow-up.
- I will demonstrate strong leadership, organisational and communication skills, maintaining a professional attitude and attention to detail at all times.
Qualifications
To execute the position of Housekeeping Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- Possess a High School Diploma or equivalent. plus management or supervisory experience and four years’ housekeeping/laundry experience, preferably in a hotel of similar size and complexity. Minimum of a Bachelor’s degree in Hospitality, Hotel or Business Management and more than five years’ experience in a similar hotel operational role, preferred.
- Fluent in English and Spanish.
- Valid authorization to work in Spain is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required.
The above is intended to provide an overview of the role and responsibilities for a Housekeeping Manager at Six Senses Quexigal Palace It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Who we are
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
