The posting
Job Description
As Night Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.
Duties and Responsibilities
As Night Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:
- Maintain thorough knowledge of all hotel facilities, services, room categories, rates, packages, credit policies and reservation procedures.
- Understand and enforce the hotel’s policies regarding guaranteed reservations, cancellations and no-shows.
- Manage advance deposits, monitor future room availability and support room rate strategies in line with the resort’s commercial objectives.
- Oversee guest history and profile management in collaboration with the Reservations Manager, ensuring preferences and requests are recorded and implemented.
- Support the Front of House Manager and Director of Rooms in enhancing the overall guest experience.
- Ensure seamless coordination between Reception, Bell/Door, Concierge/GEM, Residences, Reservations, Housekeeping and F&B.
- Oversee guest arrivals and departures, including room assignments, special requests, billing requirements and operational planning.
- Welcome guests and ensure efficient, personalised check-in and check-out procedures, accurate billing and a warm farewell.
- Review late arrivals, early arrivals and departures to ensure effective planning and operational readiness.
- Coordinate guest amenities, transportation, luggage handling and room-related requests, ensuring timely follow-up with the relevant departments.
- Liaise with Housekeeping and Engineering teams to ensure rooms are prepared according to guest requirements and maintenance issues are promptly resolved.
- Ensure guest satisfaction through regular interaction, personalised service and effective service recovery.
- Ensure all departmental policies, procedures, best practices and operational standards are consistently implemented and followed.
- Lead, coach and develop Front of House hosts, promoting accountability, teamwork and high performance.
- Provide regular constructive feedback and conduct performance reviews to support professional development and performance improvement.
- Coordinate team scheduling, holidays, overtime, attendance and payroll records in accordance with operational needs and management guidelines.
- Monitor staffing levels and support disciplinary and employee-related processes in coordination with the Front of House Manager and HR.
- Promote a cost-conscious culture through training, awareness and responsible resource management.
- Ensure accurate cashier closures and shift reconciliations, including all required documentation and supporting information.
- Monitor and reconcile supplier services monthly, ensuring accurate reporting to the Finance Department.
- Oversee the execution and reconciliation of the Upselling Programme, ensuring targets are achieved.
- Maintain accurate operational records and ensure compliance with financial procedures and controls.
- Demonstrate advanced knowledge of Opera PMS, including Front Office operations and end-of-day procedures.
- Manage HR systems and operational platforms, ensuring accurate data entry and compliance with established procedures.
- Ensure compliance with LQA, Forbes, Six Senses and brand standards, as well as all applicable legal, financial, security and safety requirements.
- Maintain departmental equipment in good working condition and ensure operational readiness.
- Be fully conversant with fire, health, safety and emergency procedures, acting as a key point of contact during evacuations to ensure guest and team safety.
- Attend and support departmental meetings and training sessions as required by senior management.
- Demonstrate integrity, accountability, organisation and consistently uphold ultra-luxury service standards.
- Remain flexible to work day or night shifts, weekends, public holidays and other schedules according to operational needs.
- Perform any additional duties assigned by the Front of House Manager or senior management.
Qualifications
To execute the position of Night Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- Possess a Bachelors degree in Hotel Management, Business Administration or related field plus two years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. More than three years experience in a similar hotel operational role, preferred.
- Fluent in English and Spanish is a plus.
- Valid Spanish Work Permit or European Union citizenship is required for this role.
The above is intended to provide an overview of the role and responsibilities for a Night Manager at Six Senses Quexigal Palace. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Who we are
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
