Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 67 days ago

Sr. Director, Sales & Service

ilitch9 open roles

Where
Detroit, MI
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr. Director, Sales & Serviceilitch · Detroit, MI

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ilitch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. ilitch postings stay open a median of 3 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 67 days ago

ilitch median: 3 days open

The posting

Job Summary:

The Senior Director, Sales & Service is responsible for strategic leadership, revenue growth, and overall performance of sales and service operations across 313 Presents' portfolio of venues, premium experiences, memberships, and hospitality offerings. This role oversees the development and execution of integrated sales and retention strategies designed to maximize revenue, membership growth, customer lifetime value, venue utilization, and long-term profitability.

Serving as the primary liaison between 313 Presents, Pistons Sports & Entertainment, and Ilitch Sports + Entertainment, the Senior Director, Sales & Service works closely with The Chief Consumer Revenue Officer, Ilitch Sports + Entertainment, and the Chief Revenue Officer, Pistons Sports & Entertainment to ensure alignment across organizations, leverage cross-property selling opportunities, and drive collaboration to maximize organizational revenue and deliver a seamless customer experience.

The Senior Director leads a team of sales leaders, account executives, and service professionals responsible for acquiring, retaining, and growing customer relationships across memberships, premium seating, suites, hospitality products, and live entertainment experiences.

Key Responsibilities:

  • Lead the development and execution of strategic sales and service plans to achieve annual and long-term revenue, profitability, membership, and retention objectives.
  • Develop and implement strategies that drive sustainable revenue growth while maximizing customer lifetime value and long-term engagement.
  • Serve as the primary sales and service liaison between 313 Presents, Pistons Sports & Entertainment, and Ilitch Sports + Entertainment, ensuring alignment of strategy, communication, reporting, and execution across all organizations.
  • Build and maintain strong relationships with executive leadership across partner organizations to identify collaborative opportunities, share best practices, and maximize cross-property revenue generation.
  • Lead the organization's membership strategy, with a particular focus on growing and retaining recurring revenue products, including Pine Knob memberships, premium seating memberships, suites, hospitality offerings, and other subscription-based products.
  • Develop innovative retention, renewal, and customer loyalty initiatives that strengthen customer relationships, improve retention rates, and increase long-term revenue performance.
  • Establish and execute a comprehensive cross-selling strategy that leverages the full portfolio of entertainment, premium seating, hospitality, and event assets across 313 Presents, Pistons Sports & Entertainment, and Ilitch Sports + Entertainment.
  • Ensure sales and service teams are effectively trained, aligned, and incentivized to sell products and experiences across multiple venues, while delivering consistent and best-in-class customer experience.
  • Identify and execute new revenue opportunities, operational efficiencies, strategic partnerships, and business initiatives that drive incremental profitability and organizational growth.
  • Collaborate with Booking and Ticket Operations, to manage ticket holds and membership sales forecasts.
  • Partner closely with Finance to establish pricing strategies, budgets, forecasts, and annual financial targets while maintaining accountability for performance against established goals.
  • Collaborate with Marketing to develop integrated marketing, promotional, and lead-generation strategies that support premium products, memberships, hospitality offerings, and venue utilization goals.
  • Establish, monitor, and analyze key performance indicators and business metrics to evaluate performance, identify trends, inform decision-making, and guide strategic adjustments.
  • Evaluate and enhance the sales approach by implementing industry-leading standards, processes, technology solutions, and consultative selling methodologies that maximize customer engagement and business results.
  • Drive new business acquisition, customer retention, and account growth through the effective use of data, analytics, customer insights, and emerging technologies.
  • Develop and manage secondary partner, distribution, and channel strategies tailored to the evolving premium marketplace and the unique dynamics of the Detroit market.
  • Act as a senior organizational spokesperson on sales, membership, and revenue-related matters, effectively communicating strategy, performance, and priorities to internal and external stakeholders.
  • Foster a culture of high performance, accountability, innovation, collaboration, and continuous improvement aligned with the organization's mission, values, and commitment to excellence.
  • Lead, develop, and mentor sales and service leadership teams by establishing clear objectives, assigning accountability, conducting performance evaluations, supporting professional development, and overseeing hiring and workforce planning.
  • Ensure exceptional service standards are maintained across all customer touchpoints, creating experiences that drive loyalty, advocacy, and long-term business growth.

Required Knowledge, Skills and Abilities:

  • Bachelor’s degree in business, Sports Management, Marketing, Hospitality, Communications, or a related field.
  • Minimum of 10 years of progressively responsible leadership experience in sales, revenue generation, customer service, or related disciplines.
  • Proven track record of leading high-performing sales and service organizations with responsibility for customer acquisition, retention, and recurring revenue growth.
  • Demonstrated success developing and implementing revenue strategies that consistently met or exceeded business objectives.
  • Experience leading membership-based businesses, subscription revenue models, premium seating programs, hospitality businesses, or comparable customer relationship-driven operations.
  • Proven ability to lead complex, matrixed relationships across multiple business units, venues, brands, and stakeholder groups.
  • Strong business acumen with experience managing budgets, forecasting revenue, developing pricing strategies, and driving profitability.
  • Exceptional leadership, collaboration, relationship-building, and interpersonal skills with a demonstrated ability to build trust and influence at all organizational levels.
  • Outstanding communication and presentation skills with the ability to effectively influence, negotiate, and communicate with executives, partners, customers, and stakeholders.
  • Demonstrated ability to leverage data, analytics, and technology to improve performance and drive strategic decision-making.
  • Proficiency with CRM platforms, sales technologies, reporting tools, and emerging industry best practices.

Preferred Knowledge, Skills and Abilities:

  • Knowledge of the Detroit market and regional business community.
  • Experience within entertainment, live events, sports, hospitality, venue management, or related industries.
  • Experience leading premium seating, hospitality, membership, or ticketing operations.
  • Experience working across multiple venues, brands, or properties with responsibility for integrated revenue generation.
  • Success building strategic partnerships and cross-organizational collaboration initiatives.

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of 313 Presents.

313 Presents is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

PRIVACY POLICY

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ilitch's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ilitch's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ilitch's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.