The posting
Base Salary: $120,000 - $135,000
Who we are:
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.
This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.
Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009
Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255
Why join our team?
We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
What you’ll be doing:
The Senior Product Manager owns a share of the problem space for Quickcharge, Illumia's point-of-sale and payments product for healthcare clients. Quickcharge has two Product Managers who share the problem space. You will own the outcomes for your part, and that part can shift as priorities change.
You will work as part of an empowered product squad with a Product Designer and a Tech Lead. You help shape the product strategy, and Healthcare product leadership sets the higher-level problems that come out of it. Your job is to run discovery on those problems with the squad, work out how best to solve them, and prove the solution moved a result for clients and for Illumia. It is not to ship a list of features.
You take the higher-level problems leadership sets and work out which opportunities inside them are worth pursuing, and you decide with evidence, not with a feature list handed to you.
- Help shape the Quickcharge product strategy with Healthcare product leadership.
- Own the outcomes and opportunity space for your part of Quickcharge, including choosing which problems the team works on and which it drops.
- Frame open, unclear problems yourself. Lead continuous discovery with clients: interviews, watching how retail and dining staff actually work, prototyping, and usability testing.
- Own all four risks (value, usability, feasibility, and viability) before the team commits to build. Viability covers payments security and compliance, legal, financial, and go-to-market.
- Set how the team tests ideas for your area, and kill low-value work with data.
- Own the roadmap and the go/no-go calls for your area. Build it from objectives and key results, not fixed features and dates, and keep exploration clearly separate from commitments.
- Turn client requests into the problem underneath them. Work with Sales and Customer Success to keep promises to clients tied to outcomes, not to a specific feature.
- Tie product decisions to a business metric and build a market and competitive read for healthcare point-of-sale and payments that you can defend under challenge.
- Design AI-enabled features with Engineering and set how they are evaluated.
- Work with the other Quickcharge PM on shared platform work and resolve trade-offs between you without escalating.
- Report progress on objectives, key results, and risk. Use telemetry and usage data, not just delivery milestones, to show whether an outcome was achieved.
- Mentor other product managers. This role has no direct reports.
Who you’ll work with
- A product squad that includes a Product Designer and Tech Lead
- The other Quickcharge Product Manager, and Product Managers on NetMenu and related Healthcare products
- Engineering on solutioning and execution
- Product Marketing on positioning and launch
- Sales, Customer Success, Implementation, and Support to understand client workflows and adoption
- Healthcare product leadership on strategy, objectives, and portfolio reviews
- Reports to a Sr. Director within Product.
What you bring to the table:
You have owned an ambiguous product area before, and you can show decisions you changed because of what you learned from clients.
Required
- 5+ years of Product Management experience in B2B SaaS or enterprise software, including owning a product line or a large problem space.
- Direct experience with point-of-sale (POS) systems, payments, or transaction products, and a working grasp of payment processing, PCI scope, and reconciliation.
- Demonstrated customer discovery: you run your own interviews, prototyping, and usability testing.
- A track record of defining the problem before being handed a solution, and of stopping work that the evidence did not support.
- Ability to make and defend prioritization decisions with incomplete information, tied to a business metric.
- Strong written and verbal communication, including presenting findings and recommendations to cross-functional leaders.
- Experience mentoring other Product Managers and settling cross-team conflict without escalation.
Preferred
- Familiarity with SVPG or Cagan-style product discovery, outcome-based roadmaps, and objectives and key results.
- Experience with multi-tenant SaaS platforms, including reliability and operating them at scale.
- Hands-on experience designing and evaluating AI-enabled product features.
What’s good to know:
- We run on the Illumia Product Operating Model, which is inspired by SVPG and adapted to fit us. Three ideas matter most for this role.
- Outcomes over outputs. We judge the work by the problem solved and the result moved, not by features shipped.
- The four risks. A solution has to be valuable, usable, feasible, and viable before we commit to building it.
- Empowered teams. The product squad owns the problem together. You influence engineering and design through evidence, not authority.
Competencies and behaviors
- Continuous discovery: runs regular discovery with clients, not a one-time study before a launch.
- Problem framing: defines the problem itself when the right one is not yet clear.
- Evidence-based prioritization makes calls grounded in client and market evidence and defends them under pressure.
- Squad partnership: shares ownership of outcomes with a designer and tech lead and brings both in from the start.
- Outcome orientation: measures success by the client and business result, not by whether a planned feature shipped on time.
- Cross-functional trust builds credibility with Engineering, Marketing, Sales, and Support through evidence and follow-through.
- Comfort with ambiguity, works effectively when the right solution, and sometimes the right problem, is not yet known.
This position is classified as EXEMPT under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.
What you get when you join our team:
- Flexible time off to include paid holidays and volunteer time
- Robust health, dental, and vision insurance plans on your first day of employment
- Comprehensive employee assistance program (EAP)
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance
- Flexible spending account (FSA) or health savings account (HSA)
- Matched 401(k)
- Employee stock purchase plan
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice
Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
