The posting
A dental practice in De Waterkant, Cape Town is seeking to recruit a well presented and organised Dental Receptionist. The ideal candidate will be dynamic, tech savvy, and patient focused, with the ability to manage front desk operations while delivering a professional and welcoming patient experience.
Roles and Responsibilities (but not limited to):
- Greet and assist patients in a courteous and professional manner
- Manage the switchboard and handle incoming calls
- Schedule, manage, and maintain appointment diaries
- Send appointment reminders via phone, SMS, or email
- Attend to patient enquiries and provide accurate information
- Manage patient flow and communicate delays professionally
- Maintain and update patient records and accounts
- Handle payments, collections, and receipting of monies
- Maintain filing systems and ensure easy retrieval of records
- Assist with patient emergencies and escalate where required
- Ensure strict confidentiality of patient information
- Maintain a neat, organised, and professional reception area
- Perform general administrative duties
Requirements:
- Matric / Grade 12
- Additional qualification in medical or dental administration advantageous
- Minimum 2 years' experience in a similar receptionist role advantageous
- Computer literacy and proficiency in Microsoft Office Suite
Skills and attributes:
- Strong customer service orientation
- Excellent telephonic and interpersonal communication skills
- Ability to multitask and prioritise effectively
- Flexible and adaptable
- Strong organisational and time management skills
- High attention to detail
- Professional and well presented
- Quality focused with a strong work ethic
- Empathetic and patient centred approach
Work Hours:
Monday to Friday, 08h00 – 17h00
Start date:
ASAP
Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.
