The posting
A specialist medical practice in Cape Winelands is seeking an experienced Medical Receptionist to join the team. The successful candidate will be professional, organised and patient-focused, with the ability to manage a busy reception environment while providing exceptional patient service and efficient administrative support.
Roles and Responsibilities (but not limited to):
- Welcome and assist patients, visitors and service providers in a professional and friendly manner.
- Answer incoming calls and direct enquiries appropriately.
- Manage appointment scheduling and diary coordination.
- Confirm appointments and communicate schedule changes to patients.
- Manage and book theatre lists and coordinate anaesthetist arrangements.
- Maintain accurate patient records and update patient information as required.
- Scan and upload patient documentation, authorisations, referrals and laboratory results.
- Prepare patient files and documentation for upcoming consultations.
- Assist patients with queries and provide general practice information.
- Record and monitor patient vital signs, including urine testing, weight and blood pressure.
- Process patient payments and issue receipts.
- Capture and maintain patient account information accurately.
- Assist with medical aid and billing-related administration.
- Manage incoming and outgoing correspondence, including emails.
- Prepare documentation, labels and administrative requirements for daily consultations.
- Maintain stock levels of office and clinical supplies and assist with ordering when required.
- Ensure the reception area remains professional, welcoming and organised.
- Maintain confidentiality of all patient, medical and financial information.
- Assist with general administrative and practice support duties.
Requirements:
- Matric / Grade 12.
- Minimum 3 years' experience in a medical receptionist position.
- Knowledge and understanding of medical aid billing, coding and medical terminology.
- Experience with electronic medical record systems advantageous.
- Fluent in English and Afrikaans, both verbal and written.
- Strong administrative and organisational skills.
Skills and attributes:
- Excellent interpersonal and communication skills.
- Strong telephone etiquette.
- Customer-service orientated.
- Ability to multitask and prioritise effectively.
- Strong organisational and time-management skills.
- Excellent attention to detail and accuracy.
- Professional and well-presented.
- Ability to work accurately under pressure.
- Flexible and adaptable.
- Strong problem-solving ability.
- Quality-focused with a high standard of work.
- Dependable and trustworthy.
- Ability to maintain strict confidentiality.
- Ability to work independently as well as within a team.
Work Hours:
Monday to Friday, 07h30 – 17h00
Sat, 08h00 – 13h00
Start date:
October 2026
Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.
