The posting
A medical practice based in Centurion is seeking an experienced and compassionate Medical Receptionist to provide professional administrative support and ensure a positive patient experience. The successful candidate will assist with the daily operations of the practice, patient coordination and theatre arrangements.
Duties and Responsibilities:
- Attend to patients telephonically and in person in a caring and patient-focused manner.
- Obtain and capture patient information accurately.
- Manage the appointment diary, schedule follow-up appointments and assist with rescheduling.
- Create and maintain patient files, ensuring all files are prepared for the following day's appointments and kept up to date.
- Manage patient flow by notifying the doctor of patient arrivals, monitoring delays and communicating these to patients courteously.
- Ensure a positive and pleasant patient experience at all times.
- Answer incoming calls and handle patient enquiries.
- Coordinate theatre lists, surgery bookings and applicable authorisations.
- Arrange anaesthetists and surgical assistants for procedures.
- Arrange patient admissions, including hospital, theatre and step-down admissions.
- Assist with obtaining patient results and related correspondence, including laboratory and radiology results.
- Accompany the doctor on hospital rounds for admitted patients, where applicable.
- Perform in-room billing and receive and receipt patient payments by cash or card.
- Type practice notes and assist with general correspondence.
- Scan and upload patient documentation.
- Manage stock, consumables and stocktaking.
- Liaise with external representatives and suppliers.
- Maintain a neat and presentable reception area.
- Perform general administrative duties and contribute to the smooth running of the practice.
- Protect patient confidentiality and ensure that all patient information is handled securely.
- Uphold the practice's vision and professional standards.
Qualification and Requirements:
- Grade 12 (Matric).
- Previous experience in a medical reception or practice administration role.
- Vericlaim experience preferred.
- Proficient in Microsoft Office.
- Knowledge of ICD-10 and procedure codes.
- Experience with theatre bookings, authorisations and hospital admissions would be advantageous.
Skills and attributes:
- Strong interpersonal and professional communication skills.
- Compassionate, empathetic and patient-focused.
- Discreet and able to maintain strict confidentiality.
- Attentive to detail and highly organised.
- Able to communicate professionally with patients, relatives and multidisciplinary healthcare teams.
- Able to think on your feet, show initiative and work effectively under pressure.
- Able to function independently and as part of a team.
- Reliable, hardworking and professional.
- Able to prioritise tasks and manage multiple responsibilities effectively.
Work Hours:
Monday to Friday, 08h00 – 17h00
Start date:
1 January 2026
Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.
