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Open nowPosted 5 days agoWe saw it 12 min after it went up

Customer Success Manager (EMEA)

Immuta13 open roles

Where
London
Work mode
Hybrid
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Your applicationOpen nowCustomer Success Manager (EMEA)Immuta · London

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Immuta's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Immuta postings stay open a median of 27 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.1%30 days
This job: posted 5 days ago

Immuta median: 27 days open

The posting

Immuta is the Data Authorization Company, helping the world’s largest organizations control who, and what, can access their data.

The way enterprises access data is fundamentally changing. Organizations are racing to put data to work across analytics and AI, while AI copilots and agents are emerging as an entirely new class of data consumer. Traditional approaches built around tickets, static permissions, and manual approvals were not designed for this speed, scale, or complexity.

Immuta provides the authorization layer for modern data and AI. Our platform enables organizations to provision governed access to data by policy, by request, and dynamically for AI agents, so people and AI can access the data they need while enterprises maintain security, compliance, and control.

For Chief Data Officers, that means making enterprise data dramatically easier to access and use without giving up governance. For AI leaders, it means giving AI agents secure, governed access to enterprise data so they can move from experimentation into production.

Founded in 2015, Immuta is trusted by Fortune 500 companies and government agencies worldwide.

  • Our technology ecosystem includes Snowflake, Databricks, AWS, Microsoft Azure, Google Cloud, Okta, ServiceNow, Teradata, Alation, Atlan, and Starburst — connecting Immuta to the data, cloud, identity, and enterprise platforms powering modern data and AI environments.
  • Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and Built In as one of the best workplaces, and by Fast Company as one of the world’s most innovative companies.
  • Immuta has raised $263 million from investors including NightDragon, Snowflake, Databricks, ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.
  • We operate as a hybrid workplace with offices in Boston, MA; Columbus, OH; and College Park, MD.

ABOUT THE TEAM

ABOUT THE ROLE

CORE RESPONSIBILITIES

  • Partner with senior customer stakeholders to define desired outcomes, establish success measures, and build actionable adoption roadmaps.
  • Lead onboarding, deployment, and integration programs across modern data platforms and cloud environments, coordinating internal and customer teams to support successful implementation.
  • Manage enterprise customer relationships across EMEA through the full customer lifecycle, including adoption, value realization, renewal planning, and expansion.
  • Monitor account health, usage, risks, and customer progress; create mitigation plans and maintain accurate renewal forecasts.
  • Conduct business reviews, executive sessions, workshops, and enablement programs that communicate value, strengthen adoption, and align stakeholders on next steps.
  • Advise customers on data governance, access control, privacy, security, and applicable regional requirements, including GDPR and data residency considerations.
  • Collaborate with Sales, Product, Engineering, Support, and technical delivery teams to resolve blockers, align customer needs with Immuta’s roadmap, and deliver a consistent customer experience.
  • Capture customer feedback, implementation patterns, and market insights to inform product improvements and strengthen customer success practices.
  • Identify opportunities for additional use cases, advocacy, and expansion by connecting customer priorities to the value Immuta can deliver.
  • Contribute to regional customer success playbooks, best practices, and knowledge-sharing initiatives that improve scale and consistency across EMEA.

EXPERIENCE REQUIRED

  • Experience: 5–8 years in Customer Success, Technical Account Management, Solution Delivery, consulting, or a related customer-facing role within enterprise SaaS, cloud, or data-focused environments.
  • Enterprise Customer Success: Demonstrated success managing complex enterprise customer relationships across onboarding, adoption, value realization, renewal, and expansion.
  • Regional Expertise: Experience working with customers across multiple EMEA countries and an understanding of the region’s diverse business and regulatory environments.
  • Technical Skills: Working knowledge of modern data ecosystems and cloud platforms, such as Snowflake, Databricks, Starburst, AWS, Azure, or GCP.
  • Data Governance: Familiarity with data governance, data privacy, security, access control, GDPR, and data residency concepts.
  • Strategic Account Management: Ability to develop success plans, interpret customer health and usage signals, manage risk, and connect product adoption to measurable business value.
  • Project Management: Strong organization and prioritization skills, with the ability to coordinate multiple complex customer initiatives and stakeholders at the same time.
  • Communication: Excellent written, verbal, and presentation skills, with confidence engaging technical audiences, business leaders, and executive stakeholders.
  • Collaboration: Proven ability to work effectively across Sales, Product, Engineering, Support, and technical delivery teams in a distributed environment.
  • Languages: Professional fluency in English; additional European languages such as German, French, or Spanish are an advantage.
  • Education: Bachelor’s degree or equivalent practical experience.
  • Approach: Strategic, empathetic, proactive, and customer-focused, with sound judgment and a commitment to delivering meaningful outcomes.

BENEFITS

At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes:

  • 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
  • Stock Options
  • Paid parental leave (Both Maternity and Paternity)
  • Unlimited Paid time off (U.S. based positions)
  • Learning and Development Resources

EEO NOTICE: Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.

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