The posting
Our Company:
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.
Your Role at impact.com:
As an Integration Engineer, you will assist clients in successfully configuring, implementing, integrating, and launching their accounts. You will be responsible for owning the client relationship during onboarding, answering client questions, taking any requested Zoom calls, and leading specialised training on basic platform adoption. You will also be responsible for following the onboarding process and escalating any issues to their managers.
In addition, you will be responsible for learning impact.com's technology and assisting with proposing and implementing technical solutions for our clients. Working alongside Solutions Architects, Client Success, and other internal teams, you will interact with clients across business and technical domains, answering questions about the integration process, best practices, and impact.com's technology to ensure timely implementations.
What You'll Do:
- Stay current with impact.com’s platform capabilities, product enhancements, and relevant industry trends.
- Responsible for a portfolio of new accounts, including launching, following a defined onboarding process, and ensuring metrics are accurate across all clients.
- Ensure all required stakeholders are included in discussions necessary to ensure respective setup items are agreed upon and confirmed.
- Continuously drive projects forward and ensure any blockers are surfaced and triaged immediately to keep project timelines on track.
- Support the design and integration of technical solutions for new and existing clients.
- Lead technical discovery and solution discussions to understand client requirements and propose optimal solutions based on client objectives.
- Contribute to the creation and maintenance of technical integration documentation.
- Troubleshoot and resolve technical issues encountered during client onboarding.
- Ensure critical client account and business information is captured and documented to ensure a smooth transition to Success / Account Management
What You Bring:
- Self-starter with a focus on creating and/or refining operational processes
- Excellent verbal & written communication in English
- Ability to pair technical expertise with a considerate, customer-centric communication style that maintains a strong interpersonal presence. This style is calm, constructive, and solution-oriented, while showing patience, empathy, and professionalism when supporting stakeholders with varying levels of technical expertise.
- A proven track record of delivering significant value through the hands-on application of AI to real-world challenges and opportunities, grounded in a sophisticated understanding of its core principles.
- Voracious learner who is willing to be out of their comfort zone
- Natural curiosity leading to a deep understanding of the client's challenges
- Passion for solving customer issues in a fast-paced environment
- Phenomenal problem-solving & troubleshooting skills
- Foundational knowledge and some practical experience in utilising web technologies, including but not limited to HTML, JavaScript, SQL and REST APIs
- Good understanding of the process and challenges involved in the design and implementation of client solutions on SaaS platforms
- Bachelor's degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
- Proven performance in an Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
- 5+ years working in a tech-focused role at a digital marketing or technology-focused company
- Familiarity with the affiliate and/or digital marketing industry preferred
Benefits and Perks:
At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that helps you be happy and fulfilled in both your career and personal life.
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
- Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
- Parental Support: We offer a generous parental leave policy: 26 weeks of fully paid leave for the primary caregiver and 13 weeks for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office, along with a monthly allowance to cover your internet expenses.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
