Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 days ago

AI Technical Support Specialist

IMPEL12 open roles

Where
Syracuse, NY, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAI Technical Support SpecialistIMPEL · Syracuse, NY, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IMPEL's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

At Impel, our Technical Support Specialists ensure that our software is working as designed and helps our customers get the most from our products and services. Technical Support Specialists combine their own technical expertise with their deep knowledge of our software to help our customers and team members to get the most out of our products.

Responsibilities:

Customer Support

  • Respond to client inquiries related to Impel product functionalities, and troubleshooting issues to ensure timely and accurate solutions.
  • Document client interactions to maintain a detailed support history.
  • Proactively identify and address common AI issues by analyzing support trends and suggesting preventive measures or FAQs to reduce future client inquiries.
  • Track and follow up on open client cases, ensuring issues are resolved within agreed timelines and maintaining client satisfaction through consistent updates.
  • Deliver an exceptional customer experience, timely and thorough communication, and represent the Impel brand in every interaction.
  • Handle incoming support requests (by phone, email, and chat) to ensure that all customer inquiries are resolved promptly and accurately.
  • Manage customer issues from discovery through resolution, demonstrating the ability to triage issues and manage customer expectations
  • Ensure all incoming customer requests and concerns are resolved in an urgent, professional, and personable manner
  • Communicate directly with clients, third parties and internal teams to understand, diagnose and resolve technical issues.
  • Provide timely escalation of complex or high priority issues to advanced teams.
  • Provide training and/or reasonable workarounds to resolve technical issues.
  • Use a ticketing system to record issues, resolution, and administrative tasks.

Technical Skill

  • Diagnose, troubleshoot, and resolve common AI-related issues, escalating complex cases as needed.
  • Develop and maintain a deep understanding of Impel’s AI solutions to effectively support clients and provide insights on best practices.
  • Familiarity with front-end development and coding languages a plus; (HTML, Bootstrap, PHP, Python)
  • Have (or a willingness to develop) Deep internal product knowledge for all Impel products.
  • Use advanced troubleshooting methodologies to analyze, diagnose, and resolve end-user issues, which can range from simple to more complicated technical issues.
  • Experience working with AI technology is a plus.
  • Actively contribute to the team’s knowledge base by sharing insights from client interactions and troubleshooting cases, helping to enhance the overall support team's effectiveness.

Communication and Collaboration

  • Adept at solving complicated technical problems while working with customers who have a wide range of skill sets
  • Excellent organizational, interpersonal, and communication (written and verbal) skills
  • Train and educate dealer staff to maximize utilization and provide direction for success
  • Utilize Gainsight and Salesforce to document and track customer inquiries and interactions
  • Work cross-functionally to deliver customer delight
  • Excellent communication abilities, with a knack for explaining technical concepts.
  • Perform other related duties such as participating in various projects, pilot groups, or initiatives

Other:

  • Maintains confidentiality of work-related issues, records, and company information.
  • Exceptional organization and time management skills with the ability to handle multiple projects simultaneously
  • Excellent interpersonal, and communication (written and verbal) skills
  • Demonstrates a sense of urgency, and a commitment to getting the job done.
  • Ability to successfully work independently and as a productive member of a team
  • Ability to work in a fast-paced ever-changing environment while solving problems quickly and creatively
  • Effectively work collaboratively and cross-functionally with a wide range of people with different skill sets
  • Maintain a polished and professional attitude. Communicate issues with facts, suggestions, and possible resolutions.
  • Demonstrates a commitment to Impel Values.

Requirements:

  • At least 2 years’ experience in technical support, IT, or similar roles, automotive industry background a plus.
  • Associates Degree or Technical certification required. Bachelor’s degree is a plus.
  • Team members are expected to work in the office a minimum of 4 days per week.
  • Occasional weekend or evening work may be required.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against IMPEL's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IMPEL's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IMPEL's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.