The posting
Job Summary:
The Clinical Training Support Specialist plays a vital supportive role in designing and managing high-quality onboarding and clinical training across the entire Included Health Clinical Practice/Clinical Org practice—spanning Virtual Care, Population Health, and emerging service lines. Your primary focus will be on instructional design, transforming complex clinical policies and workflows into engaging digital learning content (eLearning modules, video simulations, and interactive scenarios). As a core pillar of the training team, you will manage our Learning Management System (LMS), collect and analyze training data, and act as a dedicated learner assistant to ensure seamless educational rollouts.
While your primary focus is content creation and support, you will also assist in cross-covering live training sessions for various onboarding cohorts. You will be an AI-forward builder who uses AI tools and other technologies to accelerate content development, reduce manual work, and embed just-in-time support into the clinician experience. This role is ideal for an instructional design professional who excels at behind-the-scenes content creation and LMS administration, yet remains flexible enough to step into the room to support live learners and educators when needed.
Responsibilities:
1. Content Creation, Execution & Maintenance
- Prepare, use, and update existing training materials (slides, facilitator guides, job aids, scenarios, and exercises) created and/or approved by the Senior Clinical Training Specialists, Manager, and CKE team.
- Surface content gaps or inconsistencies you see during training (e.g., slide doesn’t match CRC, workflow screenshot is outdated) so they can be prioritized for formal updates.
- Use LMS and training tools at a proficient user level (launching sessions, tracking completions, pulling basic reports).
- Design instruction based on clinical workflows in collaboration with CKE team and stakeholders.
2. Cross-Service Line Clinical Facilitation
- Deliver live virtual training (group sessions, small-group breakouts, and 1:1 coaching) for clinical new hires and tenured clinicians across Virtual Care and Population Health service lines.
- Facilitate a mix of foundational, workflow, and application-based sessions (e.g., documentation practice, care plan workflows, triage scenarios, navigation workflows) using adult learning best practices.
- Support or co-lead clinical simulations, mock calls, and role plays, observing performance, giving clear, behavior-based feedback, and escalating clinical safety concerns appropriately.
- Flex into different service lines as hiring volume, redesign work, or audit findings shift the training portfolio — maintaining sufficient cross-training to be safe and effective wherever you are deployed.
3. Cohort Support & Learner Coaching
- Partner with the Senior Clinical Training Specialists to execute the day-to-day plan for new hire cohorts (agenda, timing, logistics, handoff points).
- Monitor learner engagement, participation, and performance during sessions; identify individuals who need additional support and provide targeted coaching or remediation as directed by the Senior(s) and Manager.
- Use rubrics, checklists, and competency tools to document learner progress and escalate concerns regarding readiness for independent work.
- Contribute to a psychologically safe learning environment where clinicians can practice, make mistakes, and receive direct but supportive feedback.
4. Data, Feedback, and Continuous Improvement
- Capture and share learner feedback, questions, and pain points from the classroom in a structured way to inform curriculum improvements and service-line decisions.
- Create and monitor formal metrics for learning and successful application of skills.
- Use available data (e.g., knowledge checks, simulation scores, survey results) to describe trends you’re seeing in learner performance and experience, and to validate where additional coaching or clarification is needed.
- Participate in course audits, pilots, and retrospectives, giving concrete recommendations on pacing, activities, and scaffolding from the trainer perspective.
- Champion a “Spirit of Inquiry” by modeling curiosity, evidence-based practice, and openness to feedback in your own facilitation.
5. Surge Support & Operational Flex
- During surge periods or large cohorts, act as co-facilitator/producer, managing breakout rooms, chat questions, tech issues, and basic operational workflows so Senior Trainers can focus on high-complexity clinical teaching and stakeholder interactions.
- Lead or co-lead baseline operational sessions (e.g., navigation of training environments, structured documentation practice, non-clinical workflows) when appropriate to free up Senior bandwidth.
- Adhere to and reinforce capacity rules and surge protocols defined by the Manager and Senior Trainers (e.g., ratio rules, blackout dates, backup facilitator coverage).
Required Qualifications:
Experience:
- 2+ years of experience in formal clinical/healthcare training, precepting, clinical education, or adult learning.
- Specifically, instructional design, LMS management, data collection, learner assistance, etc.
Facilitation & communication:
- Strong virtual facilitation skills (Zoom/Google Meet or similar).
- Demonstrated ability to explain complex clinical workflows in clear, practical language and to give direct, respectful feedback to peers or learners.
Collaboration & adaptability:
- Comfortable flexing between service lines, cohorts, and workstreams as priorities change.
- Proven ability to build trust with clinicians, people leaders, and cross-functional partners.
Preferred Qualifications:
- Clinical credentials: RN/BSN or other equivalent clinical degree with an active, unrestricted license (or able to reactivate an expired license, if applicable).
- Experience in one or more of Included Health’s core clinical environments (e.g., Urgent Care, Behavioral Health, Virtual Primary Care, Care Management, Triage, Navigation).
- Familiarity with Athena or similar EHR.
- Exposure to instructional design principles (e.g., ADDIE, flipped classroom, scaffolding).
- Experience working in a fast-paced, high-change or virtual-first environment, comfortable iterating based on feedback and data.
The salary range for this full time position is $67,850.00 - $94,000.00 + equity + benefits. This posted range reflects the portion of our internal pay band that is currently funded for new hires in this role across our standard labor markets (Zones A–C).
For context, these markets include Zone A (e.g., Phoenix AZ, San Antonio TX, Columbus OH, Charlotte NC), Zone B (e.g., Chicago IL, Denver CO, San Diego CA, Houston TX), and Zone C (e.g., Los Angeles CA, Seattle WA, Washington, D.C., Boston MA). At this time, we are not budgeting for hires in higher-cost Zone D markets (e.g., San Francisco Bay Area CA, New York City NY, San Jose CA) for this role. Within this range, individual pay is determined by work location, skills, experience, and internal equity. We use structured pay bands and geographic zones based on cost of labor to keep pay fair and consistent.
Benefits & Perks:
In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:
-Remote-first culture
-401(k) savings plan through Fidelity
-Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
-Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
-12 weeks of 100% Paid Parental leave
-Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
-Work-From-Home reimbursement to support team collaboration home office work
Your recruiter will share more about the salary range and benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
