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Open nowFirst seen 43 hours ago

Engagement Manager

Inclusion Cloud110 open roles

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Your applicationOpen nowEngagement ManagerInclusion Cloud

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 43 hours ago

The posting

Position Overview:

We are seeking an experienced Engagement Manager to lead and oversee ServiceNow projects, ensuring successful delivery, stakeholder alignment, and executive-level engagement. The ideal candidate will have a strong background in project management, excellent communication and negotiation skills, and experience working within ServiceNow environments.

This role requires a professional who can effectively manage client relationships, resolve conflicts, drive project governance, and ensure successful outcomes across complex initiatives.

Key Responsibilities:

  • Lead and manage ServiceNow implementation, enhancement, and transformation projects.
  • Act as the primary point of contact for clients and executive stakeholders.
  • Drive project planning, execution, monitoring, and delivery while ensuring alignment with business objectives.
  • Facilitate communication between technical teams, business stakeholders, and leadership.
  • Manage project risks, issues, dependencies, and escalations.
  • Apply ServiceNow methodologies and best practices throughout the project lifecycle.
  • Conduct executive-level presentations, status reporting, and stakeholder management activities.
  • Support contract management, scope control, and change management processes.
  • Foster collaboration and resolve conflicts across cross-functional teams.
  • Ensure delivery quality, customer satisfaction, and successful project outcomes.

Required Qualifications:

  • Proven experience managing ServiceNow projects.
  • Strong knowledge of ServiceNow methodologies and delivery frameworks.
  • Senior-level Project Management experience with the ability to engage and influence executive stakeholders.
  • Excellent communication, presentation, negotiation, and conflict resolution skills.
  • Professional presence with strong client-facing capabilities.
  • PMP (Project Management Professional) and/or Certified ScrumMaster (CSM) certification (at least one strongly preferred).
  • Experience supporting CSM (Customer Service Management) and/or FSO (Field Service Operations) initiatives.
  • Fluent in Portuguese and English (spoken and written).
  • Relevant professional certifications.

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA) certification.
  • Additional ServiceNow certifications.
  • Experience working in global or multicultural environments.
  • Strong understanding of Agile delivery methodologies.

Additional Information:

Timezone: BRT (Brazil Time)

Language Requirements: Portuguese and English

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