Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Customer Service Representative I

Incora120 open roles

Where
Chihuahua, Avenida La Cantera, MEX
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Representative IIncora · Chihuahua, Avenida La Cantera, MEX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Incora's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Incora postings stay open a median of 30 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted yesterday

Incora median: 30 days open

The posting

Job Description

Accountability and Scope

The Customer Service Representative I is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service Representative will maintain a basic working knowledge of sales policies, internal practices, and sales administration work instructions. In this role, the representative will leverage internal working partnerships to investigate and reconcile non-commercial customer issues, perform basic account administration (RMA's, prioritization, and order release, etc.), and ensure overall customer expectations are met.

Essential Duties and Responsibilities

· Know, understand, and incorporate the Incora philosophy, value and vision in all business behavior, practice, and decisions

· Maintain up to date knowledge of Incora customer requirements and distribution methods and timing

· Maintain positive working-relationships with external customers and all inter-working departments and personnel

· Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests

· Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day

· Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions

· Provide LTA contract administration support, as assigned

· Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)

· Prioritize orders based on urgency of product needed, specifications, and shipping and delivery

Reports To Manager, Sales Supervisor, Customer Service EEO - Administrative Support Worker

This job description is intended to generally convey the duties of this position. It is not an all-inclusive listing of duties and

it is not a contract, expressed or implied.

requirements

· Process daily release orders system and verify against contract to ensure information is correct

· Process material returns (RMA's) as requested by the customer

· Understand and ensure proper quality flow downs are in place for contract review

· Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating

· Assist in issuing shopping and inventory locator service requests

· Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders

· Prepare and follow through with customer expedite request

· Train/mentor others within sales department (as assigned)

· Perform ad hoc projects and tasks (as assigned)

· Attend department or company sponsored training or meetings, as required

Essential Competencies

· Business Acumen

· Account Planning

· Customer Orientation

· Driving for Results

· High Impact Communication

Education, Experience and Qualifications Education

· High School Diploma or GED is required Experience

· 1-3 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)

· Demonstrated working knowledge of Incora customers and products is highly preferred

· Demonstrated ability to accurately and efficiently perform root cause analysis and conduct research to resolve basic customer issues

· Proven ability to work well and provide quality service to internal customers, as needed

· Proven ability to work well within a team environment to produce positive results Qualifications

· Strong verbal, written communication, and presentation skills, with emphasis in Quality and Customer Service

· Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously

· Maintain excellent customer service skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers

· Ability to be detailed oriented and perform in-depth account research, if required

· Maintain clear and accurate data entry, documentation, and reporting skills, as required

· Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Incora's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Incora's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Incora's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.