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Open nowPosted 10 hours ago

Client Support Specialist with French

Inetum1,689 open roles

Where
Bucharest, Romania
Work mode
Hybrid
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Your applicationOpen nowClient Support Specialist with FrenchInetum · Bucharest, Romania

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Inetum's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Inetum postings stay open a median of 25 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 10 hours ago

Inetum median: 25 days open

The posting

Company Description

Inetum is a European leader in digital services. For businesses, public sector organizations, and society as a whole, the group’s 26,000 consultants and specialists work every day to create tangible digital impact: solutions that contribute to performance, innovation, and the common good.

With a presence in 19 countries, working closely with local communities, and alongside its major software developer partners, Inetum supports organizations in their digital transformation challenges with proximity, flexibility, and responsibility. Driven by its purpose, Inetum champions a vision of technology that is useful and well-managed, capable of unlocking the full potential of organizations and society: “Let’s make tech right.”

In 2025, the group generated revenue of 2.2 billion euros.

More information at: www.inetum.com

Job Description

Missions

Nous cherchons à embaucher un(e) conseiller(ère) flux qui va prendre en charge par téléphone ou par mail les demandes de nos clients externes et/ou de nos partenaires internes sur les flux financiers.

Le conseiller flux intervient sur le périmètre Virements, Prélèvements, Effets de commerce sur le périmètre Acquisition Restitution auprès des clients externes, du Réseau et des commerciaux cash Management.

Il rapporte directement au manager de l’équipe, il travaille en collaboration étroite avec les analystes, au niveau 2.

Concrètement, vous serez amené(e) à:

  • répondre à toutes les sollicitations Client qu’il s’agisse de demandes de traçage / recherche de flux ou d’opérations transmises, de demandes d’explications sur incidents.
  • prendre en charge les demandes téléphoniques et mails des utilisateurs internes Société Générale ou externes portant sur leurs flux ;
  • répondre aux demandes directement, ou les transmettre à un analyste, et en assurer le suivi;
  • formaliser les demandes et les réponses apportées dans un outil de suivi des demandes ;
  • contribuer à détecter les incidents éventuels en avisant les analystes du périmètre concerné ;
  • rédiger et transmettre les communications sur les incidents ;
  • optimiser les traitements et procédures ;
  • mettre à jour de la base de connaissances, des FAQ et des modes opératoires liés aux différentes tâches du conseiller Flux ;
  • contribuer aux points de suivi de l’activité avec les partenaires.

Qualifications

Profile

  • Bilingue anglais et français à un niveau avancé ;
  • Compétences techniques pour l'analyse des dossiers ;
  • Bonnes compétences en communication ;
  • Expérience antérieure dans le domaine de la gestion des clients ;
  • Autonomie et envie d'accumuler de nouvelles connaissances.

Additional Information

Benefits

  • Full access to foreign language learning platform
  • Personalized access to tech learning platforms
  • Tailored workshops and trainings to sustain your growtha
  • Medical insurance
  • Meal tickets
  • Monthly budget to allocate on flexible benefit platform
  • Access to 7 Card services
  • Wellbeing activities and gatherings
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Inetum's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Inetum's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Inetum's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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