Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 15 days ago

Senior Customer Support Agent

Infinni Innovations S.A.12 open roles

Where
Tenerife
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Customer Support AgentInfinni Innovations S.A. · Tenerife

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Infinni Innovations S.A.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Infinni Innovations S.A. postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 15 days ago

Infinni Innovations S.A. median: 1 days open

The posting

About Us:

INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.

The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization.

We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem.

Job Description

We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.

We are looking for applicants who are currently based in the Canary Islands

You’ll be responsible for:

Customer Service:

  • Respond promptly and professionally to customer questions through chat (Intercom).
  • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform.
  • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously.
  • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.

Collaboration:

  • Work closely with other members of the support team to share knowledge and best practices.
  • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.
  • Participate in team meetings and training sessions to stay updated on new features, tools, and processes.

Process Improvement:

  • Identify recurring customer issues and suggest improvements to enhance the support process.
  • Contribute to the development and updating of support documentation and resources.
  • Provide feedback to the Support Team Lead on potential improvements to tools and workflows.

Ideally you’ll have:

Education and Experience:

  • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.
  • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.
  • Familiarity with Intercom or similar customer support tools (e.g., Zendesk).

Skills and Competencies:

  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to manage multiple inquiries simultaneously in a fast-paced environment.
  • High level of empathy and customer-centric mindset.

Languages:

  • Fluency in English, French, German OR Spanish is also a plus.

What’s in it for you:

  • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands.
  • Competitive Salary: A highly attractive compensation package.
  • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
  • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.

If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Infinni Innovations S.A.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Infinni Innovations S.A.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Infinni Innovations S.A.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.