The posting
Housekeeping Attendant
Reports to
Park Manager or Community Manager
Employment type
Casual, part time or full time
Direct reports
Nil
Location
Ingenia Holiday Park or Rental Community
Portfolio/Department
Holidays or Rental
Career level
Frontline
Why this position exists: role purpose
This role works as part of a team to create a clean, welcoming and comfortable environment for guests by maintaining high housekeeping standards that enhance the overall guest experience.
What you’ll do
Accountabilities
Clean rooms/cabins, common areas and other work areas so that health standards and guest standards are met. This includes:
Carry linen, towels, toilet items and cleaning supplies to and from areas to be cleaned Sweep, scrub, wax or polish floors using brooms, mops or powered scrubbing and waxing machines Make beds and tidy rooms Dust, clean, disinfect and/or polish furniture, fixtures and appliances Pick up rubbish, empty garbage containers, take to waste areas for removal Restock supplies in rooms and other areas. Check appliances are in working order and request any repairs needed with Maintenance Keep storage areas well-stocked, clean and tidy. Assist with stock take. Wash windows, walls, ceilings and other surfaces Report damage, safety risks, theft and found articles to management
Any other duties as reasonably assigned by management
Challenges and opportunities
Work in a fast-paced, detail-oriented role Work in a park or community environment, with varying weather conditions Opportunity for cross-training and learning new roles Physical requirements of the role include frequent lifting, muscular force, bending, twisting and stretching, frequent walking around the site and up and downstairs Use of cleaning equipment, products and chemicals, use of PPE such as rubber gloves and facemasks Comfortable handling unpleasant and confronting messes while maintaining professionalism
Relationships
Build and maintain relationships with: Park or Community team members; guests, visitors, residents.
What you’ll bring to the role
Capabilities (skills and behaviours applied in this role)
Collaborating - Working cooperatively with others to help a team or work group achieve its goals Building guest loyalty - Meeting and exceeding guest expectations and building relationships with guests Initiating action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive and taking initiative when required Quality orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time Valuing differences - Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or backgrounds; fostering a positive, inclusive environment where diverse ideas and perspectives are shared
Personal style (personality characteristics needed for this role)
Diligent - hardworking, reliable, punctual Integrity - is honest, trustworthy, ethical and takes responsibility and personal pride in one's work Enjoys physical work - motivated towards hands-on work, requiring manual effort or movement. Safety-conscious - tends to prioritise safety in behaviours and decision-making Can-do attitude - proactive, optimistic, flexible and willing to give things a go
Experience (practical application of capabilities, knowledge and personal style)
Experience working as part of a team to action guests requests, provide good guest service and complete tasks Experience in hospitality cleaning working to deadlines and meeting expected standards Experience communicating effectively with team members, utilising communication channels as needed (e.g. radio, mobile phone)
Knowledge (theoretical understanding needed for this role)
Ingenia knowledge Understanding of the site (e.g. holiday park, community) and local area (park specific) Ingenia policies (e.g. code of conduct, Health Safety & Environment) Ingenia Standard Operating Procedures (SOPs) relevant to role and site processes Ingenia systems (e.g. Tribe) Technical knowledge Current "C" class drivers license (desirable) Knowledge of chemical safety, handling, usage, storage and transportation Understanding of manual handling practices Understanding and identification of safety hazards and risks
Our expectations
The Ingenia Team Way
Customer Obsessed Know your customer and their needs Whether it be residents, guests or customers; listen, understand, anticipate and respond in a timely manner – don’t leave people waiting on a response. Remove barriers and keep service flowing. Be visible and engaged, show up with intent Show up consistently, participate, and make your contribution visible. Help others succeed and be known for what you stand for. Practice self-awareness. Communicate with clarity, share context, bigger picture and the 'why' Give the background, purpose and expected impact when you delegate, ask for help, or hand over work – not just the task itself. Explain the ‘why’ behind decisions and priorities. Make it Count Own the basics, be reliable and accountable Do the fundamentals well (timesheets, approvals, invoices, follow-ups). Respond in a timely way so teams don’t stall, and customers aren’t impacted. For leaders, be the filter – remove blockers and help your team focus on what matters most. Make thoughtful, courageous decisions Make well-considered calls and own them. When a tough decision is needed, act with courage while considering impact. Show empathy and respect. Deliver with quality, take pride in outcomes Aim for completeness, accuracy and excellence in your work. Review your work before passing it on and fix issues early. Consider other teams in your decision making – don’t act in a silo or cause downstream issues for others. We Before Me Be approachable, create a sense of belonging, listen with curiosity Be a good human – say hello, create a safe space for questions, ideas and honest conversations. Listen with curiosity and assume positive intent. Connect regularly, stay in step with your team Be present and engaged in team meetings (camera on, no multitasking), check in with colleagues and your leader, and share updates to keep work connected and useful. Ensure fortnightly 1:1s are purposeful – focused on coaching, wellbeing, development, unblocking issues, and building trust, not just a to-do list. Foster connection and celebrate wins, shape and protect team culture Recognise contributions, create team rituals, share feedback, encourage inclusivity, and create energising moments that strengthen belonging and build trust. Step in when behaviours don’t align with our values.   Today & Tomorrow Get it right at the beginning, legacy of decisions Invest time in planning with long-term impact in mind. Ensure the right people are connected to collaborate and decide. Reflect and improve Run retrospectives, look back on what could be done better and make changes. Share learnings, build simple processes and be ready to adapt. Avoid overcomplicating or reinventing the wheel. Invest in growth, learn and help others learn Take and create development opportunities, set meaningful goals, seek feedback and apply learnings. Follow through on performance and development commitments. Respect work/life boundaries, take leave, encourage breaks and enable flexible ways of working to support sustainable performance. Do the right thing, speak up Is this the right choice for our residents, guests, and company? Are we acting responsibly? Doing the right thing goes beyond following rules, it’s about considering the wellbeing of everyone involved. It means listening to feedback, communicating openly, owning our mistakes, and taking accountability. We prioritise safety, respect, and continuous improvement, fostering trust and integrity in everything we do. Escalate and manage risk, act early, act responsibly If you see something that could impact our residents, guests, colleagues, or business, don’t wait – raise it. Escalate concerns or risks promptly to the right people so we can address issues before they grow. Share facts openly, seek advice when unsure, and support others to do the same. By acting early and responsibly, we protect each other and strengthen trust across our company.
Workplace Health, Safety and Environment obligations
Follow Ingenia’s HSE Policy and any reasonable instructions from supervisors about health and safety. Help identify, assess, and control risks and hazards at work. Report any accidents, injuries, hazards or corporate/regulatory risks to your manager and the HSE team.
This success profile is intended to describe the general nature and level of work required for this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required
