The posting
Position Summary: The Sr. Regional Omnichannel Performance Manager on the Digital & Media Customer Success team is responsible for developing customer relationships that promote retention and loyalty. The Associate works with a team of analysts, product, sales and operations personnel in support of customers to ensure they are satisfied with the services they receive and improve on areas of dissatisfaction.
Primary Accountabilities:
● Coordinate with customers and the operations teams to ensure timely execution of
advertising and offer programming
● Assist in the training and onboarding of customer teams, ensuring strong adoption and
ongoing engagement
● Act as a key role in implementing commercial planning and leverage retailer’s assets
and leverage to facilitate advertising and offer based revenue
● Leads the efforts alongside of the Director in building and deploying the best practices to
ensure customers are realizing the maximum benefit from the company's products and
services
● Assist in managing weekly revenue reporting, forecasting, and updates
● Analyze post program results and prepare them for presentation to retailer.
● Assist in building and deploying the best practices to ensure customers are realizing the
maximum benefit from the company's products and services
● Prepare for the quarterly business review (QBR) meetings
● Manage successful renewal cycles
● Identify quality-improving and feature enhancement requests
● Leverage usage patterns and business trends to gain insights, provide guidance and
increase satisfaction
● Collaborate with client development team to share customer insights that inform
upsell/cross sell opportunities and deliver the best service
● Provide expert customer insight to product teams on innovation and improvement
opportunities for user experience, product features, and customer engagement
processes to ensure rapid adoption, greater usage, and high renewal and referral rates
Additional Responsibilities:
● Performs other duties as assigned
● Complies with all policies and standards
Required Qualifications:
● Bachelors required
● 4-6 years 5-7 years of work experience on a Customer Success team in a marketing or
advertising technology firm or retailer, with progressively increasing responsibilities; or
any equivalent combination of experience and training that provides the required
knowledge, skills, and abilities needed to complete the major responsibilities/essential
functions of the position required
● Experience working to promote value through customer experience required
● Knowledge of digital media, in-store media, e-Commerce software, analytics and
business operations strongly preferred
● Exceptional ability to communicate and foster positive business relationships.
● Process analysis and optimization experience required
● Proficiency in Excel and functions such as V Look-ups, Pivot tables, etc
Physical Demands
The physical demands described here are representative of those that must be met by an
associate to successfully perform the major job responsibilities (essential functions) of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
major job responsibilities. This job description is not intended to be an exhaustive list of all
duties, responsibilities, or qualifications associated with the job.
● Use Hands to Handle Objects - Regularly
● Reach with Hands or Arms - Regularly
● Talk or Hear and Read Instructions - Regularly
● Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
● View Items at a Close Range - Regularly
Rarely: Job requires this activity up to 25% of the time
Occasionally: Job requires this activity between 25% - 50% of the time
Frequently: Job requires this activity between 50% - 75% of the time
Constantly: Job requires this activity more than 75% of the time
Individual Competencies
● Teamwork: Advanced communication skills used to lead a team.
● Integrity: Able to communicate well in straight-forward situations.
● Adaptable: Arrives at a conclusion based on previous experiences and good judgment.
● Innovative: Arrives at decision using analytical thought.
● Curious: Asseses circumstances using experience and a variety of information
gathered.
● Problem Solving: Completes routine and repetitive tasks where tasks are
straightforward.
● Analytical and Critical Thinking: Communicates using persuasion and authority.
As an Inmar Associate, you:
● Put clients first and consistently display a positive attitude and behaviors that
demonstrate an awareness and willingness to listen and respond to clients in order to
meet their short-term and long-term needs, requirements and exceed their expectations.
● Treat clients and teammates with courtesy, consideration and tact; you also have the
ability to perceive the needs of internal and external clients and communicate effectively
with the objective of delighting and retaining the client.
● Build collaborative relationships and work cooperatively with others, inside and outside
the organization, to accomplish objectives, develop and maintain mutually beneficial
partnerships, leverage information and achieve results.
● Set and attain achievable, yet aggressive, goals with a sense of urgency and
accountability.
● Understand that results are important and focus on turning mission into action to achieve
results following the principles of Flawless Execution while consistently complying with
quality, service and productivity standards to meet deadlines and exceed expectations
by giving our clients the best possible outcome.
● Support a safe work environment by following safety rules and regulations and reporting
At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.
Eligible associates have access to:
- Medical, Dental, and Vision insurance
- Basic and Supplemental Life Insurance options
- 401(k) retirement plans with company match
- Health Spending Accounts (HSA/FSA)
We also offer:
- Flexible time off and 11 paid holidays
- Family-building benefits, including Maternity, Adoption, and Parental Leave
- Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
- Wellness and Mental Health counseling services
- Concierge and work/life support resources
- Adoption Assistance Reimbursement
- Perks and discount programs
Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.
At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:
101,145.38 - 168,575.63 USD Annual
The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.
Depending on the job level and role, it may include:
- Annual discretionary bonuses through our Core Company Performance Bonus Plan
- Equity grants, sign-on bonuses, and other tailored incentive opportunities
- Additional discretionary compensation, such as: Growing Revenue Incentives Corporate or VIP Bonuses Deferred compensation opportunities
The actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.
We are an Equal Opportunity Employer, including disability/vets.
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.
