The posting
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency.
Mandatory local laws shall also prevail. Delivers routine to moderately complex clinical services activities that support safe, accurate, and compliant care coordination, documentation, and case progression within established guidelines. Coordinates with clinical, operational, reimbursement, and logistics partners to resolve standard exceptions and maintain continuity across connected service and care workflows.
Responsibilities:
- Administer medications (IM, SC and IV as applicable) in home or specialty clinic settings
- Support/monitor administration of IV infusion treatments in the clinic and/or homecare setting
- Monitor post-injection/infusion treatments as well as chart and report on all activities as directed by program protocols and standards of professional nursing documentation
- Provide patient education based on program protocols, individually or in groups
- Report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures
- Provides reliable availability based on the agreed upon employment agreement to meet the needs of the IBU and the Nursing and clinics Key Performance Indicators.
- Coordinate daily with patients, case managers, physicians, scheduling and other departments to meet established timelines for scheduling appointments, treatments, and communication of information
- Perform administrative duties such as monthly clinic audits, supply ordering and other duties as assigned
- Participate regularly in team web-based meetings/training sessions with the Business Area Manager, RNE and Nurse Champion to maintain and enhance professional practice standards.
- Participates in specialized client related trainings as required.
- Consult with physicians, pharmaceutical and biotechnology clients regarding education and implementation of product specific programs
- Required to travel within you’re designated IBU and surrounding IBUs to meet the operational needs.
- Required to follow all nursing and clinic standard operating procedures and Work Instructions.
- Required to follow all Health and Safety standards as per the provincial Health and safety Act.
- Required to complete ongoing and annual education training as per the training matrix within the specified timeframes.
- Adhere to professional nursing standards as prescribed by the professional associations, regulatory bodies and the company policies and procedures
- Perform related duties and tasks as required by Innomar.
Education:
- Bachelor's degree in nursing, clinical practice, health sciences, public health, healthcare administration, or a related field, or equivalent experience required.
- Professional license or registration in nursing in the applicable jurisdiction of practice required. Certification in clinical services, care coordination, patient safety, or equivalent preferred. Certification in case management, clinical documentation improvement, healthcare quality, or equivalent preferred.
Work Experience:
- Minimum 2 years’ experience as a Registered Practical Nurse/Licensed Practical Nurse
- Experience with IV therapy is an asset
- Diploma/University degree in nursing or related field
- Current registration with provincial licensing body; CPR certificate
- Experience in acute care inpatient/outpatient or homecare setting
- ACLS, PALs, MS and CVAA Certification, and central venous lines/port experience are considered assets
- Knowledge of Cell phone for making and confirming appointments/assignments and fax machines.
- Demonstrated excellent customer service skills in dealing with patients, physicians, and multidisciplinary healthcare team
- Able to work autonomously with little supervision as part of a larger team
- Able to travel to clinics and homecare appointments within a set geographical boundary
Skills & Knowledge:
- Cell phone for making and confirming appointment/assignments
- Flexibility in order to provide services for pre-scheduled and occasional last minute patient appointment requests.
- Effective organizational skills; attention to detail
- Ability to communicate effectively both orally and in writing.
- Strong written and verbal communication skills.
- Able to work in both a team and independent setting
- Able to travel within a geographical boundary
- Hold and maintain a valid, non-expired, unrestricted driver's license and insurance coverage.
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Affiliated Companies:
Affiliated Companies: Innomar Strategies
