Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 79 days ago

Operations & Customer Service Officer

Innomar Strategies1,010 open roles

Where
Kuala Lumpur, Malaysia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperations & Customer Service OfficerInnomar Strategies · Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Innomar Strategies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Innomar Strategies postings stay open a median of 27 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: first seen 79 days ago

Innomar Strategies median: 27 days open

The posting

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Responsibilities:

  • Manage day‑to‑day operations for time‑critical and specialty air courier import and export shipments.
  • Arrange, coordinate, and monitor flight bookings, air waybills (AWB), and end‑to‑end courier movement.
  • Coordinate with airlines, ground handlers, and last‑mile delivery teams to ensure seamless transit.
  • Handle full customs clearance procedures and documentation, including requirements from Customs, MOH (Ministry of Health), MAQIS, and DVS for regulated and controlled shipments.
  • Ensure all documentation (AWB, CI, PL, permits, etc.) is accurate, compliant, and aligned with air‑cargo, regulatory, and courier standards.
  • Provide real‑time shipment status updates to clients, including flight schedules, delays, and exceptions.
  • Support the Customer Service team by providing accurate operational information, resolving shipment issues, and assisting with client inquiries.
  • Work closely with Customer Service to address service exceptions, complaints, and special handling requests.
  • Meet strict operational cut‑off times, service level agreements (SLAs), and courier itinerary schedules.
  • Communicate effectively with clients, airline partners, freight forwarders, and courier network providers.
  • Support team members to ensure smooth and efficient daily courier operations.
  • Oversee basic warehousing functions, including receiving, sorting, storing, and dispatching shipments.
  • Monitor packaging processes, ensuring shipments are packed according to handling requirements (temperature‑controlled, fragile, high‑value, DG where applicable).
  • Manage packaging materials and operational supplies, ensuring optimal stock levels and timely replenishment.
  • Track, monitor, and report operational KPIs such as delivery performance, clearance lead time, flight cut‑off compliance, exception management, and customer service support metrics.
  • Perform any additional operational duties as required.

.

Requirements:

  • Strong analytical skills with excellent attention to detail.
  • Ability to work independently and collaboratively in a fast‑paced, time‑sensitive environment.
  • Good communication skills, both written and verbal.
  • Proficient in Microsoft Windows and Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
  • Familiar with Transport Management Systems (TMS) or other logistics/operational systems; able to learn and adapt to new digital tools quickly.
  • Excellent interpersonal skills when dealing with clients, partners, and internal teams.
  • Ability to multitask and adapt quickly to urgent shipment demands and shifting priorities.
  • Experience in air freight, courier operations, logistics, customer service, or warehousing is an added advantage.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Malaysia) Sdn Bhd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Innomar Strategies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Innomar Strategies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Innomar Strategies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.