The posting
The Associate Director, Project Management is responsible for providing senior leadership and line management oversight for Project Management function. This role is accountable for ensuring consistent, high-quality project delivery across the portfolio, in alignment with company strategy, policies and SOPs, and applicable global regulatory requirements and regulations.
The Associate Director is responsible for building, developing, and leading high-performing Project Delivery Project Management team, ensuring appropriate resourcing, and driving operational excellence across awarded studies. This role acts as a key integrator between project delivery and cross-functional departments, enabling effective collaboration, scalability, and sponsor satisfaction.
The Associate Director oversees employee training and professional development to ensure optimal performance, compliance with company systems and processes, and the development of effective leadership capabilities.
The Associate Director acts as a strategic partner to senior leadership, translating business objectives into effective delivery models, developing future leaders, and continuously improving project delivery capabilities across the organization.
Strategic Leadership & Organizational Impact
- Provide leadership and direction for Project Delivery function, ensuring alignment with organizational strategy and growth objectives.
- Partner with senior leadership to evolve delivery models, improve scalability, and support long-term operational planning.
- Support workforce planning aligned with business growth and delivery demand.
- Contribute to continuous improvement initiatives across project delivery, systems, and workflows.
Leadership, People Management & Talent Development
- The Associate Director is responsible for the leadership, development, and performance of Project Managers (PM I, PM II, and Senior PMs). Responsibilities include (not limited to):
- Build strong leadership capability within the Project Delivery organization.
- Own hiring of new Project Managers (PM I, PM II, and/or Senior PMs).
- Partner with Training and Development to oversee onboarding, role-specific training, and ongoing competency development. Support achieving employees’ retention targets.
- Provide direct line management, coaching, and performance oversight to assigned project delivery staff.
- Support career development through regular feedback, goal setting, performance review, and succession planning.
- Foster a positive, collaborative, and high-accountability team culture aligned with company values.
- Act as the first point of contact for employee relation matters, escalating issues as appropriate.
- Ensure staffing models support business needs, delivery excellence, and sustainable workload balance.
Project Delivery Project Management Oversight
- The Associate Director provides strategic oversight and direction for the Project Management function. Responsibilities include (not limited to):
- Oversee preparation, monitoring, and reporting of departmental KPIs.
- Identify opportunities to streamline workflow, for process improvements, efficiency gains, and standardization.
- Ensure consistent adoption and effective use of clinical trial systems and technology tools supporting Project Management activities.
- Ensure consistent, high-quality execution of Project Management tasks and responsibilities. Ensure project delivery activities meet sponsor expectations and quality standards
- Review project scope, timelines, budget, and complexity to ensure appropriate resource allocation and forecasting of Project Managers team. Partner with Project Directors to address performance, workload, and capability considerations related to project delivery teams.
- Partner with Project Directors to support effective deployment of resources to projects. Identify resource gaps, training needs, and succession risks, and implement mitigation plans.
- Ensure projects are delivered on time, within budget, and in accordance with contractual commitments. Ensure business continuity and client satisfaction.
- Serve as a senior advisor contributing to proactive risks and issues management and mitigations strategies.
- Mentor Project Managers in proactive planning, stakeholder management, and problem resolution.
- Share lessons learned and best practices with internal stakeholders.
- Partner with senior leadership to ensure consistency, scalability, and alignment of project delivery practices across the organization.
- Contribute to the long-term vision and continuous improvement of the Project Delivery department.
Compliance, Systems & Process Excellence
- Ensure compliance with applicable SOPs, Good Clinical Practices (GCP), ICH guidelines, and global regulatory requirements.
- Write, review, and maintain SOPs, tools, and process documentation related to project delivery.
- Ensure consistent adoption of company systems, tools, and workflows across project delivery teams.
- Support audit and inspection readiness as required.
- Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training.
Requirements
- B.Sc. in a field relevant to clinical project management. PMP certification an asset.
- Minimum of 7 years of combined experience in clinical research and project management within a biotechnology, pharmaceutical, or CRO industry.
- Demonstrated leadership and line management experience, preferably within a CRO environment.
- Strong leadership, judgement, problem-solving, organizational, and communication skills.
- Ability to work effectively in a fast-paced, evolving environment and manage multiple priorities.
- Ability to build strong relationships with internal teams, sponsors, and external partners.
- Excellent proficiency with Microsoft Office (Word, Excel, Power Point)
- Willingness to travel up to 10% of the time.
- Good knowledge of good clinical practices, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines.
Our company
The work environment
At Indero, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability, and responsiveness. We offer a stimulating work environment and attractive advancement opportunities.
In this position, you will be eligible for the following perks:
- Permanent full-time position
- Flexible schedule
- Vacation
- Home-based position
- Ongoing learning and development
About Indero
Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint.
Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. With capabilities in North America, Europe, Asia Pacific and Latin America; vast, continuously growing relationships with investigators and patients; and a dedicated research clinic through which we design and execute our own studies, Indero is the ideal CRO partner for clinical needs at global scale.
Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.
Indero only accepts applicants who can legally work in EU.
