The posting
JOB SUMMARY
Responsible for acting as the liaison between PRS and client(s). Client/donor interaction via telephone, mail and email correspondence, as well as periodic on-site visits to the facility.
Plans, directs, coordinates all Donor Services activities for assigned clients. Activities include; daily reports, file imports/exports, art approval process, adherence to client specific business rules, SOC audit controls and contracted services.
Maintains effective relationships with clients and is responsible for overall relationship; business rule changes, add on services, issues resolution, postal requirements, quality of work, client specific work assignments and requests.
Ensures that PRS is working within published client standards.
Innovairre – WE HELP PEOPLE WHO HELP PEOPLE
We make great things happen for some of the world’s most vibrant organizations. We are the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations, and commercial clients, with 4000+ employees working across five different continents and 28 countries around the world. Our direct marketing services deliver results utilizing our in-house production, design capabilities, data and digital expertise, and fully integrated approach producing timely and cost-efficient direct mail packages for our worldwide clients.
Do you like working in a fast-paced, production/office-like environment without the stress of being on your feet!? We currently have multiple openings pat time 1st shift. Work supporting non profit organizations in our Milford, NH office.
Benefits include paid time off, as well as paid holidays.
Location: 528 Route 13, Milford, NH 03055
Shift Part-time (2nd Shift) 4:00pm-8:00pm
See what our Milford New Hampshire employees have to say about our Donation Processing Business! https://vimeo.com/838049446?share=copy
Responsibilities and Activities:
- Manages Client relationship including Business Rules documentation and internal procedures; including reporting, donor updates, art approvals, PO box renewals/BRM permits and funding.
- Performs daily balancing, file imports/exports, archive and daily deposit report distribution Maintains & generates reports; CSR image reports, high donor, inventory, call logs, returns and reorders as required Utilizes database(s) to add memo entries and/or clarify donor intentions
- Performs QC and generate administrative letters for items being returned to donors and all communication and correspondence with Client and their donors
- Performs special handling as required by Client Reviews and prepares return packages to client Handles premium requests, special orders, premium returns, etc.
- Performs file QCs, reviews comment mail and track comments and reorders
- Performs backup data entry or credit card processing as needed
- Assists other Donor Service Representatives with workload when necessary to ensure daily tasks and deadlines are met consistently.
- Performs additional responsibilities as required to ensure the team's success.
QUALIFICATIONS
Education
- High school diploma or equivalent
Work Experience
- Minimum of 1 year experience Delivering consistent and effective client service for over a year, resolving inquiries and fostering positive customer relationships
- Data processing experience ensuring data accuracy and efficiency in previous roles preferred.
Knowledge, Skills, and Abilities
- Must be proficient in the act of making, naming, and organizing files and folders in Microsoft. Must be able to create and interpret formulas in Microsoft Excel.
- Strong communication and customer service skills and maintains understanding of business relationship and financial impact.
- Ability to read and interpret documents such as client instructions, standard operating procedures, and procedure manuals.
- Able to write routine reports and correspondence that are grammatically logical and correct. Ability to speak effectively before groups of customers or employees of organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Proficiency in all MS applications (particularly Word and Excel); good communication skills; strong organizational skills.
- Excellent knowledge of human relations and patience to execute and follow through on projects are essential.
- Ability to present solutions, manage projects, perform basic financial reconciliations, and execute a variety of extract formats from the common databases is also required.
