The posting
JOB SUMMARY
The Production Manager is responsible for leading and directing all personnel and manufacturing activities within Laser, Bindery (Forms Conversion), and Mailshop operations. This role oversees end-to-end workflow across all production and mailshop areas, ensuring efficient execution, consistent quality, and on-time customer delivery. The Production Manager utilizes strong leadership, operational, and technical skills to optimize processes, troubleshooting issues, and foster a safe, productive, and continuously improving work environment.
$500 Sign-on bonus
10 Hour Shift - 3pm - 1am
Growing Organization!
Benefits after 60 days!
Innovairre – WE HELP PEOPLE WHO HELP PEOPLE
We make great things happen for some of the world’s most vibrant organizations. We are the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations, and commercial clients, with 4000+ employees working across five different continents and 28 countries around the world. Our direct marketing services deliver results utilizing our in-house production, design capabilities, data and digital expertise, and fully integrated approach producing timely and cost-efficient direct mail packages for our worldwide clients.
Responsibilities and Activities:
- Leads, directs, and mentors a team of Area Leads, Coordinators, Production Operators, and support staff by setting clear expectations, providing coaching, and delivering performance feedback.
- Assigns tasks, implements schedules, addresses personnel issues, and ensures adequate staffing across Laser, Bindery (Forms Conversion), and Mailshop operations.
- Promotes a positive work environment focused on teamwork, accountability, safety, and continuous improvement.
- Coaches and develops Area Leads and Coordinators to effectively lead daily team huddles focused on production execution, quality, safety, and waste reduction.
- Optimizes workflow across Laser (all Laser operations), Bindery (Forms Conversion), and Mailshop
- operations, ensuring smooth handoffs, balanced capacity, and efficient end-to-end production flow.
- Prints, prioritizes, and manages work orders for each area, ensuring timely execution and adherence to customer deadlines.
- Implements and maintains quality standards throughout all production and Mailshop processes.
- Conducts regular quality checks to identify, troubleshoot, and resolve errors, ensuring high-quality output and minimizing rework.
- Monitors daily operations to ensure compliance with safety policies, procedures, and regulatory requirements.
- Addresses safety concerns and hazards promptly, reinforcing a strong safety culture across all shifts.
- Maintains appropriate inventory levels for materials and supplies, coordinating ordering activities to prevent shortages or production delays.
- Monitors production waste and implements corrective actions to optimize material utilization and reduce cost.
- Leads and participates in continuous improvement initiatives aimed at improving productivity, equipment performance, quality, and labor efficiency.
- Collaborates with the leadership team, and specifically with Maintenance, to address daily execution opportunities and resolve delivery challenges impacting production flow and customer commitments.
- Drives collaboration between Maintenance, Area Leads, and Coordinators to ensure timely escalation, clear communication, and rapid resolution of equipment- and process-related issues affecting daily execution.
- Coordinates collaboration and execution across Laser, Bindery (Forms Conversion), and Mailshop operations by utilizing production data, performance metrics, and visual management tools to drive priorities, improve decision-making, and support daily execution.
- Drives collaboration, data accuracy, and continuous improvement in how production data is captured, validated, and used across Laser, Bindery (Forms Conversion), and Mailshop operations; proactively identifies data gaps or challenges and works with Area Leads, Coordinators, and supporting teams to resolve them.
- Establishes wage levels, recommends merit increases, and supports compensation decisions in alignment with company guidelines and budget expectations.
- Manages employee relations activities including performance evaluations, coaching and corrective actions, documentation, and resolution of employee concerns in partnership with Human Resources.
- Leads succession planning and talent development efforts by identifying high-potential employees, supporting skill development, and building bench strength for key production and Mailshop roles.
- Ensures people-management practices, compensation actions, and employee relations activities comply with applicable labor laws, company policies, and regulatory requirements.
- Performs additional responsibilities as required to support operational objectives and team success.
QUALIFICATIONS
Education
- High school diploma or equivalent required.
- Bachelor’s degree in Business Administration, Operations Management, Industrial Management, Logistics, Supply Chain, or a related field (or equivalent combination of education and directly related leadership experience) preferred.
Work Experience
- Minimum of 5 to 7+ years of progressive leadership/supervisory experience in a fast-paced manufacturing, printing, print-fulfillment, bindery, or mailshop environment.
- Operational & Team Leadership: 3+ years managing operational teams and front-line leads while overseeing end-to-end workflows in Laser, Bindery, or Mailshop environments, with a proven track record in continuous improvement strategies (Lean, 5S, Six Sigma).
- Production Management & HR Compliance: Hands-on experience utilizing production metrics, capacity planning, and inventory management to drive efficiency, alongside direct experience managing HR functions, wage administration, performance management, and labor law compliance.
Knowledge, Skills, and Abilities
- Strong leadership and interpersonal skills with the ability to manage, motivate, and develop teams.
- Working knowledge of print production and Mailshop processes and equipment.
- Ability to troubleshoot operational issues and implement practical solutions to improve efficiency and quality.
- Strong organizational skills and attention to detail.
- Ability to communicate clearly and concisely, both verbally and in writing.
- Proactive, adaptable, and solutions-oriented approach to problem-solving.
- Ability to build and maintain professional relationships with co-workers and supporting departments.
- Ability to manage frequent change while understanding urgency and delivery commitments.
- Strong PC skills, including but not limited to Google Suite, Excel, and related tools.
Licenses and Certifications
- Forklift Training/License preferred.
