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Open nowFirst seen 1 hour ago

Customer Success Executive (Graduate)

Innovate Skillsource16 open roles

Where
Gorey, County Wexford, Ireland
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Your applicationOpen nowCustomer Success Executive (Graduate)Innovate Skillsource · Gorey, County Wexford, Ireland

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Innovate Skillsource postings stay open a median of 9 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: first seen 1 hour ago

Innovate Skillsource median: 9 days open

The posting

Customer Success Executive (Graduate)

Location: Gorey, Co. Wexford Contract: Full-time, Fixed-Term (2 Years)

Company

INNOVATE provides Managed IT Services and Professional IT Services across Networking, Security, Communications, Cloud Productivity and Cloud Infrastructure. The company designs, delivers and manages secure cloud-based IT and telecommunications environments for organisations across Ireland.

Role Purpose

The Customer Success Executive will support the Customer Success team in ensuring that customers receive consistent value from INNOVATE's managed and security-focused services. The role will work closely with an experienced Customer Success Manager, supporting customer relationships, Quarterly Business Reviews (QBRs), service performance tracking and customer experience improvement activities.

Key Responsibilities

Customer Support and Engagement

  • Act as a day-to-day contact for assigned managed service customers.
  • Maintain accurate customer information.
  • Support customer communications, follow-ups and action tracking.

Service Value and Adoption

  • Help ensure that customers are using the services they are paying for.
  • Assist the service team in identifying gaps in service adoption or recurring service issues.
  • Learn to translate technical services into clear, business-focused language.

Renewals and Contract Preparation

  • Prepare Managed Service renewal documentation.
  • Prepare peripheral service renewals.
  • Prepare VoiceGrid renewals.
  • Respond to customer queries relating to services and renewals.

Quarterly Business Reviews (QBRs)

  • Prepare QBR packs.
  • Review documentation for accuracy.
  • Support follow-up actions arising from QBRs.

Candidate Requirements

  • Minimum Level 6 qualification.
  • Strong communication skills.
  • Good organisational skills.
  • Strong attention to detail.
  • Ability to work with customers and internal teams.
  • Willingness to learn and develop within a customer success environment.

Reporting Structure

The successful candidate will work as part of the Customer Success team and will be supported by Barry Murphy, Chief Operating Officer and Head of the Technical Team.

Expected Outcomes

Operational Excellence

  • Maintain accurate and complete customer records within company systems.
  • Prepare QBR materials, reports and renewal documentation on time.
  • Reduce missed follow-ups and outstanding actions.

Service Adoption and Awareness

  • Identify underused services or tools.
  • Support activities that improve customer adoption of services.
  • Maintain clear documentation of customer risks and improvement opportunities.

Customer Experience

  • Support timely follow-up of customer actions and requests.
  • Contribute to positive feedback from customers and internal teams.

Personal Development

  • Progress towards managing customer accounts independently.
  • Develop confidence in customer meetings and communications.
  • Complete agreed technical, security and customer success training plans.
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