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Open nowFirst seen 3 days ago

Weekday Evening CSR

Innovetive Petcare178 open roles

Where
Chattanooga, Tennessee
Work mode
On site
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Your applicationOpen nowWeekday Evening CSRInnovetive Petcare · Chattanooga, Tennessee

  1. YouYes, apply to this one.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Innovetive Petcare postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 3 days ago

Innovetive Petcare median: 1 days open

The posting

Weekday Evening Veterinary Client Service Representative (CSR)

Animal Emergency & Specialty Center | Chattanooga, TN

Are you passionate about helping pets and the people who love them? Animal Emergency & Specialty Center (AESC) in Chattanooga, TN, is seeking a compassionate, dependable, and detail-oriented Veterinary Client Service Representative (CSR) to join our emergency and specialty veterinary team!

As the first point of contact for our clients, you'll play an essential role in providing a welcoming, supportive, and organized experience during some of the most stressful moments in a pet owner's life. You'll work closely with our veterinarians, veterinary technicians, and support staff to ensure exceptional client communication and patient care.

If you thrive in a fast-paced environment, enjoy helping people and animals, and can remain calm under pressure, we'd love to hear from you!

Schedule

Weekday Evenings | Monday–Friday

  • Evening shift
  • Emergency and specialty veterinary hospital setting

Some of the responsibilities you will own in this role:

Client Relations & Communication

  • Greet clients and their pets with a compassionate, professional, and welcoming approach in a fast-paced veterinary emergency hospital.
  • Answer incoming phone calls, respond to client questions, and provide exceptional veterinary customer service.
  • Serve as a key liaison between clients, veterinarians, veterinary technicians, and referring primary care veterinarians (pDVMs).
  • Provide timely patient updates and communicate care information under the direction of the veterinary medical team.
  • Support clients with empathy and professionalism during stressful, emotional, and emergency situations.

Financial Coordination & Client Education

  • Collect deposits and process payments for emergency veterinary services, procedures, and hospitalizations.
  • Clearly explain estimates, pricing, payment policies, and financial requirements to clients.
  • Educate clients about available third-party financing options, including CareCredit and Scratchpay.
  • Review charges and perform basic financial audits to help ensure accurate and complete invoices.

Appointment Scheduling & Patient Flow

  • Schedule and coordinate emergency veterinary visits, specialty consultations, rechecks, and patient appointments.
  • Triage incoming calls and assist with coordinating urgent patient admissions under established hospital protocols.
  • Maintain accurate patient information and appointment details in the electronic medical record (EMR) system.
  • Coordinate patient flow, client visits, and communication between the front desk and clinical teams.

Patient Intake & Medical Records

  • Complete and process patient intake forms, consent forms, treatment authorizations, and other medical documentation.
  • Obtain and accurately enter client and patient information into the hospital's EMR system.
  • Maintain organized, accurate, and up-to-date veterinary medical records.
  • Prepare documentation for specialty procedures, hospitalized patients, and emergency cases.

Veterinary Hospital & Team Support

  • Maintain a clean, organized, and professional veterinary reception area and client lobby.
  • Collaborate with veterinarians, veterinary technicians, assistants, and other hospital staff to support efficient patient care and workflow.
  • Assist with escorting clients and patients to exam rooms and coordinating patient visitations.
  • Ensure clear and timely communication between the front desk and medical team.

Emergency Veterinary Support

  • Remain calm, organized, and compassionate while assisting with emergency veterinary triage and patient intake.
  • Prioritize incoming calls, client needs, and administrative responsibilities in a busy emergency environment.
  • Prepare and manage documentation for emergency procedures, specialty services, and hospitalized patients.
  • Support the veterinary team during urgent situations while maintaining excellent client communication.

Preferred Qualifications

Skills & Qualifications

  • Previous experience as a veterinary receptionist, veterinary client service representative, veterinary assistant, or animal hospital receptionist preferred.
  • Experience in a veterinary emergency hospital, specialty hospital, or fast-paced veterinary clinic is a plus.
  • Strong verbal and written communication skills with a high level of empathy and emotional intelligence.
  • Ability to remain calm, professional, and organized during high-stress or emergency situations.
  • Excellent multitasking, problem-solving, and organizational skills.
  • Basic understanding of veterinary terminology, common medical conditions, and emergency presentations preferred.
  • Experience with veterinary practice management or EMR software; familiarity with Instinct or VIA is a plus.
  • Comfortable handling financial transactions and discussing treatment estimates, payments, and costs with clients.
  • Strong attention to detail and commitment to maintaining accurate medical and financial records.
  • Dependability and a collaborative, team-oriented attitude.

Education & Physical Requirements

  • High school diploma or equivalent required.
  • Ability to stand and walk for extended periods throughout the shift.
  • Ability to assist with and safely handle patients weighing up to 40 lbs. when needed.
  • Ability to work effectively in a busy emergency and specialty veterinary hospital environment.

Benefits

  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development
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