The posting
Position Purpose
The Quality Assurance Intern for Audit, Systems & Compliance supports the Quality Assurance team in maintaining Quality Technical Agreements, training records, audit documentation, and controlled documents. This internship provides practical exposure to pharmaceutical Quality Management Systems and electronic quality platforms in a GMP/GDP-regulated environment. The intern will help keep critical records accurate, current, traceable, and inspection-ready while developing skills in data integrity, good documentation practice, stakeholder coordination, and compliance readiness. Job scope includes:
· Maintaining quality technical agreements in the QMS database and completing change actions associated with quality technical agreements
· Maintaining user setup and training assignments in ComplianceWire
· Maintaining our audit reports database in the QMS database
· Maintaining documentation in QMS database
· Any other tasks that may be assigned by the supervisor
Key Accountabilities & Performance Indicators
The following outlines the key accountabilities and deliverables for the role:
• Maintain current and approved Quality Technical Agreements (QTAs) and related records in the electronic Quality Management System, including associated product and API lists.
• Support the QTA lifecycle by tracking agreement status, coordinating updates, completing assigned change actions within target dates, and filing supporting evidence appropriately.
• Process approved Quality Technical Agreements in Veeva and support periodic review and follow-up activities in accordance with applicable procedures.
• Maintain user setup, role changes, and training assignments in ComplianceWire so training profiles remain aligned with approved roles and responsibilities.
• Monitor upcoming and overdue training, prepare follow-up reminders, and escalate identified gaps to the supervisor when required.
• Maintain controlled documents and audit reports in the QMS database, including uploading, routing, updating, organizing, and archiving records.
• Perform routine checks for completeness, accuracy, consistency, and traceability to support good documentation practice and data integrity.
• Support audit, inspection, and management review preparation by retrieving documents, compiling records, and organizing evidence.
• Maintain trackers, prepare simple reports, coordinate follow-ups, and contribute to quality projects and continuous improvement initiatives.
• Undertake other duties assigned by the supervisor to support Quality operations, compliance readiness, and team priorities.
Key Working Relationships
Internal
Quality Assurance, Supply Chain, Technical Operations, and Regulatory stakeholders.
External
External Manufacturing Organizations, distributors, and other service providers.
Qualifications, Skills and Experience
• Currently pursuing a tertiary qualification, such as a BSc or equivalent, in Chemistry, Pharmacy, Science, Engineering, or a related discipline.
• Awareness of GMP, GDP, document control, or the pharmaceutical/medical device industry is an advantage, but not essential.
• Comfortable using Microsoft Word, PowerPoint, and Excel, with willingness to learn electronic quality systems.
• Interest in pharmaceutical quality assurance, regulatory compliance, document control, or quality systems.
Personal Attributes
• Careful, organized, and committed to accurate work.
• Collaborative and confident communicating with different stakeholders.
• Curious, adaptable, and willing to learn in a fast-paced environment.
• Able to manage multiple tasks, follow through on actions, and ask for guidance when needed.
• Proactive, improvement-focused, and able to take ownership of assigned work.
• Comfortable working with digital systems, databases, spreadsheets, and document management platforms.
What the Intern Will Learn
• How pharmaceutical Quality Management Systems operate in a GMP/GDP-regulated environment.
• The purpose and lifecycle of Quality Technical Agreements and how responsibilities with external partners are documented and tracked.
• Practical use of electronic quality, document management, and training systems, including Veeva and ComplianceWire.
• Good Documentation Practice, data integrity, controlled document management, and inspection readiness.
• How audit evidence and quality records are organized, retrieved, and presented for compliance oversight.
• Professional coordination, action tracking, reporting, problem-solving, and cross-functional communication skills.
Success in the Role
• Quality agreements, product/API lists, training assignments, audit reports, and controlled documents are maintained accurately and on time.
• Assigned change actions and follow-ups are progressed within agreed target dates and in line with applicable procedures.
• Records are complete, well organized, traceable, and readily retrievable.
• Stakeholders receive clear, timely, and professional follow-up communication.
Additional Requirements / Working Conditions
• Consistently demonstrate company values and comply with applicable company policies and procedures.
• Maintain confidentiality and handle quality records responsibly.
• Complete assigned activities accurately and within agreed timelines.



