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Open nowPosted 9 hours ago

ServiceNow Developer - ITSM

Input Zero Technologies

Where
Mumbai, MH, India
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Your applicationOpen nowServiceNow Developer - ITSMInput Zero Technologies · Mumbai, MH, India

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Share of postings closed within
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  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 9 hours ago

The posting

ServiceNow Developer – ITSM

Experience: 3–5 Years Location: Mumbai / Pune Employment Type: Full-Time

Job Summary

We are looking for a skilled ServiceNow ITSM Developer with hands-on experience in developing, configuring, and implementing ServiceNow IT Service Management solutions. The candidate should have strong knowledge of ITSM modules, ServiceNow scripting, workflows, and integrations, along with a valid ServiceNow Certified System Administrator (CSA) certification.

Key Responsibilities

  • Develop, configure, and customize ServiceNow ITSM applications based on business requirements.
  • Work on ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, Service Catalog, and Knowledge Management.
  • Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Access Control Lists (ACLs).
  • Develop and maintain workflows and automation using Flow Designer and Workflow Editor, where applicable.
  • Configure Service Catalog items, catalog variables, record producers, and request workflows.
  • Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.
  • Work on ServiceNow forms, tables, notifications, reports, dashboards, and application configurations.
  • Troubleshoot technical issues, perform root cause analysis, and implement fixes and enhancements.
  • Follow ServiceNow development best practices, coding standards, and update set management processes.
  • Collaborate with business analysts, functional consultants, and stakeholders to translate requirements into technical solutions.
  • Support testing, deployment, upgrades, and ongoing maintenance of ServiceNow applications.

Requirements

Required Skills

  • 3–5 years of hands-on experience in ServiceNow development, with a strong focus on ITSM.
  • Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
  • Good hands-on experience with JavaScript and ServiceNow scripting.
  • Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
  • Knowledge of Flow Designer, workflows, notifications, and Service Catalog configuration.
  • Experience with REST/SOAP integrations and ServiceNow APIs.
  • Understanding of ServiceNow platform architecture, tables, forms, roles, and access controls.
  • Knowledge of update sets, application deployment, testing, and troubleshooting.
  • Strong analytical, communication, and problem-solving skills.

Certification & Qualification

  • ServiceNow Certified System Administrator (CSA) certification is mandatory.
  • A bachelor’s degree in computer science, Information Technology, or a related field is preferred.
  • Additional ServiceNow certifications, such as CAD or CIS-ITSM, are an added advantage.
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