The posting
About Inroads:
Inroads applies data, analytics, technology, research, and content development to co-create services and programs that are personalized, relevant, and engaging for the communities who rely on them. Our deep understanding of digital services, policy implementation, and ways communities consume information allows us to seamlessly integrate with organizations and public sector teams to revolutionize the ways they deliver complex services at scale.
About the role:
This role will primarily support analytics functions that ensure millions of Americans have a positive experience as they interact with high-profile US Government digital services. Our team consists of analysts, developers, engineers, managers, designers, and several key client stakeholders. The successful candidate in this role will help streamline customer journey reporting by configuring repeatable data workflows and data transfer. This role will also ensure that critical front- and back-end features are measurable.
The baseline tech stack for this role includes: log monitoring tools like Splunk or CloudWatch; data warehouse and storage software (strong preference for Databricks); data processing in AWS or Azure cloud environments; and familiarity with common API inputs/outputs.
In this position, you will:
- Interact with the tech stack described above to design and orchestrate data workflows.
- Support a high-profile service that millions of Americans rely on annually.
- Interact with cross-disciplinary skill sets to achieve accurate, streamlined reporting for our government client.
- Develop repeatable data workflows between cloud and on-prem environments, ultimately landing in Databricks for reporting access to PowerBI.
- Implement workflow efficiencies that align to new features and program components as our client’s priorities may periodically change.
- Collaborate with our client’s other technical teams to interrogate discrepancies and modify our data model for consistent cross-team reporting.
What we are seeking:
- An undergraduate degree plus 4+ years of progressive experience analyzing data or supporting analytics workflows; or 6+ years of highly relevant experience without an undergraduate degree.
- Foundational understanding of customer journey mapping for a high-volume consumer-facing web application.
- Experience working with production program data in Databricks, Snowflake, Redshift, BigQuery, or another data warehousing software.
- Comfortable providing your technical perspective during solutioning sessions to objectively meet data processing, reporting, or other analytics goals.
- Track record of deriving data processing requirements from product designs, business goals, and other big-picture or less technical guidelines.
- Advanced proficiency using SQL, Python, or R to inspect and manipulate datasets.
- The ability to successfully attain and maintain a Federal Public Trust security clearance, as required by our government clients. U.S. citizenship is required for this role.
You may also have:
- Supported a previous federal, state, or local government contract, – maybe even for a digital service (we’d love to hear about it!)
- Supported an e-commerce (or similar) team where the goal was to optimize online conversions.
- Query language experience with log monitoring software like Splunk, CloudWatch, New Relic, or others.
- Experience interacting with API inputs and outputs; plus interpreting release notes for mission-critical information.
- Experience working in an Agile development environment.
What We Offer:
Inroads offers a friendly work environment and a competitive compensation and benefits package including:
- Salary: $85,000
- Premier health, dental, and vision insurance plans
- 401K matching
- Unlimited paid time off
- Paid personal and volunteer leave
- 13 paid holidays
- 15 weeks paid parental leave
- Professional development stipend & tuition reimbursement
- MacBook Pro laptop & tech accessories
- Bring Your Own Device (BYOD) stipend for mobile device
- Employee Assistance Program (EAP)
- Supportive & collaborative culture
- Flexible working hours
- Pre-tax transportation options for commuting to our office in Washington, DC
- Lunches and snacks
The salary range for candidates who meet the minimum posted qualifications reflects the Company’s good faith understanding and belief as to the wage range, and is accurate as of the date of this job posting.
At Inroads, we celebrate, support and thrive on differences. Not only do they benefit our services, products, and community, but most importantly, they are to the benefit of our team. Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veteran status, disabilities, and any other protected classes are strongly encouraged to apply. Inroads endeavors to make reasonable accommodations for qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact the Director, People Operations. Inroads participates in E-Verify.
Collection of Personal Information Notice:
As you are likely aware, by submitting your job application, you are submitting personal information to our company. We collect various categories of personal information, including identifiers, protected classifications, professional or employment-related information and sensitive personal information. We may retain and use this information for up to three years, in order to come to a decision on whether or not you are a good fit for our company. We may also retain or use some of this information to comply with any requirements under law, or for purposes of defending ourselves in any litigation. We do not use this information for any other purpose, or share it with third parties, unless you become an employee. To learn more, or to see our full Notice to Job Applicants, please click here.
