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Open nowPosted 10 days ago

Customer Support Specialist - International Markets

Insify14 open roles

Pay
€35,000 – €45,000 a year
Where
Amsterdam
Work mode
On site
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Your applicationOpen nowCustomer Support Specialist - International MarketsInsify · Amsterdam
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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Insify postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 10 days ago

Insify median: 5 days open

The posting

ABOUT US

Europe is changing. More and more people are choosing freedom — as freelancers, self-employed workers, or entrepreneurs. They decide when, how, and with whom they work. But that freedom comes with a downside: uncertainty.

At Insify, we believe entrepreneurs shouldn't have to worry about insurance. That's why we're building something the insurance world desperately needs: transparent, fair, and fully digital insurance, designed specifically for people who work for themselves. No complicated paperwork, no hassle. Sorted today, covered tomorrow.

We now insure thousands of customers across Europe — and we're just getting started.

The Operations Team

Your Role

What You'll Do

  • Customer contact. You answer questions via phone, email, and chat. You explain complex insurance policies in a way customers actually understand.
  • Onboarding. You guide new customers through the process so they're insured within 2 minutes — smooth, accurate, and personal.
  • Spot patterns. Noticing the same question coming up from customers? You flag it, work with the team, and help us improve the product for that market.
  • Administration. You keep customer data up to date, process policy changes, and never lose track of deadlines.

What You Bring

  • Fluent in English — written and spoken. Additional European languages are a big plus (we'd love to hear which ones you speak in your application).
  • You're organised, switch easily between tasks, and never miss a deadline.
  • You have a genuine customer-first mindset — you enjoy helping people, even when it's not straightforward.
  • Entrepreneurial by nature — you thrive in a scale-up where not everything is figured out yet, and that excites rather than frustrates you.
  • Willing to obtain a relevant certification as part of your professional development. We pay for it and guide you through it.

What We Offer

  • 💰 Competitive salary — between €35,000 and €45,000 (including holiday allowance) and 6% pension contribution.
  • 🏖️ 25 vacation days — plus an extra day off on Christmas Eve if it falls on a working day.
  • 🏠 Hybrid working — two days working from home once you're fully onboarded.
  • 🚆 Travel reimbursement — we help with your commute.
  • 🎯 €50 net per month via Alleo — save it up and spend it however you like, from gym membership to UberEats.
  • 💻 Company MacBook — so you can always work quickly and efficiently.
  • 🎉 Real team culture — monthly drinks, quarterly outings, lunch & learns, and more.
  • 📈 Room to grow — at Insify, you grow with the company. For the right person, this is much more than just another job.
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