The posting
ABOUT US
Europe is changing. More and more people are choosing freedom — as freelancers, self-employed workers, or entrepreneurs. They decide when, how, and with whom they work. But that freedom comes with a downside: uncertainty.
At Insify, we believe entrepreneurs shouldn't have to worry about insurance. That's why we're building something the insurance world desperately needs: transparent, fair, and fully digital insurance, designed specifically for people who work for themselves. No complicated paperwork, no hassle. Sorted today, covered tomorrow.
We now insure thousands of customers across Europe — and we're just getting started.
The Operations Team
Your Role
What You'll Do
- Customer contact. You answer questions via phone, email, and chat. You explain complex insurance policies in a way customers actually understand.
- Onboarding. You guide new customers through the process so they're insured within 2 minutes — smooth, accurate, and personal.
- Spot patterns. Noticing the same question coming up from customers? You flag it, work with the team, and help us improve the product for that market.
- Administration. You keep customer data up to date, process policy changes, and never lose track of deadlines.
What You Bring
- Fluent in English — written and spoken. Additional European languages are a big plus (we'd love to hear which ones you speak in your application).
- You're organised, switch easily between tasks, and never miss a deadline.
- You have a genuine customer-first mindset — you enjoy helping people, even when it's not straightforward.
- Entrepreneurial by nature — you thrive in a scale-up where not everything is figured out yet, and that excites rather than frustrates you.
- Willing to obtain a relevant certification as part of your professional development. We pay for it and guide you through it.
What We Offer
- 💰 Competitive salary — between €35,000 and €45,000 (including holiday allowance) and 6% pension contribution.
- 🏖️ 25 vacation days — plus an extra day off on Christmas Eve if it falls on a working day.
- 🏠 Hybrid working — two days working from home once you're fully onboarded.
- 🚆 Travel reimbursement — we help with your commute.
- 🎯 €50 net per month via Alleo — save it up and spend it however you like, from gym membership to UberEats.
- 💻 Company MacBook — so you can always work quickly and efficiently.
- 🎉 Real team culture — monthly drinks, quarterly outings, lunch & learns, and more.
- 📈 Room to grow — at Insify, you grow with the company. For the right person, this is much more than just another job.



