Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

Customer Success Manager LATAM

Insightful6 open roles

Where
Colombia, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Manager LATAMInsightful · Colombia, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Insightful's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 6 days ago

The posting

About us

Insightful is a market-leading platform for workforce analytics. We process really big data, synthesize it into actionable insights, and ultimately provide an easy-to-use product that empowers enterprise customers to improve employee productivity, business processes, and overall staff well-being.

Job Description

Your role as a Customer Success Manager is to be the main point of contact for our growing LATAM customer base. Key activities will include leading customer training, identifying and closing expansion opportunities, upsell and renewals, as well as driving ongoing product adoption. Your success will be measured through your clients’ retention, expansion and overall experience using Insightful.

You are passionate and curious about technology, compassionate and proactive with customers, and hyper-focused on maintaining and increasing revenue.

Responsibilities:

  • Lead onboarding activities for new customers in your region, including handoff, kickoff, training, and adoption monitoring
  • Conduct regularly scheduled meetings with customers in order to understand their changing needs, leading to increased adoption and growth with Insightful
  • Understand customers’ unique pain points and how Insightful’s product directly solves them; funnel this feedback to the other key stakeholders in the organization
  • Drive product adoption and customer expansion through proactive efforts
  • Work intensely on churn prevention and own renewal and forecasting processes of customers
  • Be an Insightful product expert and ambassador
  • Ensure customers employ best practices and their solution is optimized for maximum value
  • Monitor and analyze customer’s usage of our product
  • Liaise between the customer and internal teams
  • Keep current clients satisfied and deliver exceptional client service on a day-to-day basis
  • Help customers through email, phone, online presentations, and screen-share meetings

You are a great fit for this role if you have:

  • 2+ years of proven sales/business development/account management experience
  • Excellent verbal and written language skills for English – Equivalent C1 level
  • Excellent verbal, negotiation and presentation skills
  • Excellent organization, project management and time management skills
  • Strong analytical and problem solving mindset
  • Self-motivated and able to thrive in a results-driven environment

Bonus points:

  • Proficiency in written and/or spoken Portuguese
  • Experience with CSPs and customer engagement platforms (we run on Hubspot/Intercom/Vitally)
  • Previous experience in the SaaS/software industry
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Insightful's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Insightful's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Insightful's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.