The posting
ABOUT INSOMNIA:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
- Partner with your BOM to lead day-to-day bakery operations and deliver an exceptional guest experience.
- Lead the bakery independently when the BOM is away, keeping the team focused and operations running smoothly.
- Coach, motivate, and develop Shift Leaders and Cookie Crew members through real-time feedback, recognition, and support.
- Support recruiting, interviewing, onboarding, and training to build a strong, fully staffed team.
- Help create schedules and manage labor to meet the needs of the bakery and the business.
- Support ordering, inventory management, product rotation, and shrink control.
- Maintain high standards for product quality, food safety, cleanliness, speed of service, and overall bakery execution.
- Complete required operational and administrative tasks accurately and on time.
- Identify opportunities to improve bakery performance and partner with your BOM and Area leadership to put solutions into action.
- Help create a culture where team members know what’s expected, feel supported, and are accountable for delivering their best.
- Jump in wherever needed—from serving guests and baking cookies to supporting the team during our busiest hours.
- 1+ year of leadership experience in retail, restaurant, hospitality, or another customer-focused environment.
- Experience coaching, motivating, and developing hourly team members.
- Strong communication, organization, and problem-solving skills.
- Ability to thrive in a fast-paced, team-oriented environment.
- A hands-on leadership style and willingness to jump into any bakery role when needed.
- Strong attention to detail and ability to manage multiple operational priorities.
- Passion for delivering exceptional guest experiences and building great teams.
- Must be 18 years of age or older.
- Ability to obtain any required food safety certifications applicable to the location.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
- Stand and walk for extended periods of time (up to 8 hours per shift).
- Frequently reach, bend, stoop, twist, kneel, and lift.
- Lift, carry, push, and pull up to 30 pounds regularly.
- Occasionally lift up to 50 pounds with assistance.
- Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
- Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.
- Safely operate kitchen equipment in accordance with company procedures.
- Read order screens, recipes, and safety information.
- Communicate effectively with guests and team members in a fast-paced environment.
Ready to Join?
We’re looking for leaders who bring great energy, take ownership, develop great teams, and love making someone’s day a little sweeter.
When you join Insomnia Cookies, you'll enjoy:
- Competitive hourly pay
- Early Wage Access (get paid the next day!)
- Flexible scheduling
- Employee discount (free cookies!)
- Opportunities for growth into Shift Leader and other bakery leadership roles
This is more than an assistant manager role—it’s an opportunity to learn the business, lead an incredible team, and prepare to run an Insomnia bakery of your own.
If you’re ready to lead from the front, grow your career, and help create warm moments one cookie at a time, we’d love to have you join the Insomnia Cookies family.
