The posting
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, “sweet-easy” flagship concept, and large scale operations and delivery capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
- Own the day-to-day operation of your bakery, ensuring every shift is staffed, prepared, and set up for success.
- Maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
- Own scheduling and labor execution, balancing the needs of your team with the needs of the business.
- Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
- Maintain strong operational routines and quickly address gaps when standards aren’t being met.
- Bring our Always Warm promise to life, creating a bakery experience that feels welcoming, energetic, and unmistakably Insomnia.
- Set the standard for genuine hospitality and coach your team to deliver friendly, fast, and memorable service on every shift.
- Stay close to the guest experience, recognize opportunities to make it better, and take action when we miss the mark.
- Hire, onboard, coach, and develop a strong team of Shift Leaders, Cookie Crew, and Delivery Drivers.
- Create a culture where expectations are clear, great performance is recognized, and team members are supported and held accountable.
- Provide consistent coaching and real-time feedback that helps your people grow and get better.
- Develop Shift Leaders who can confidently lead great shifts, coach their teams, and solve problems.
- Build a strong talent pipeline and create opportunities for team members to grow their careers with Insomnia.
- Take ownership of your bakery’s performance, knowing your sales and key performance measures and taking action to achieve your goals.
- Understand what drives your business, identify opportunities, and turn them into action.
- Lead with urgency, accountability, and consistency, especially during peak and late-night shifts.
- Partner with your District Manager and field leadership to solve problems and continuously improve your bakery.
- Build connections in your local community and execute local marketing activities that drive awareness, traffic, and sales.
- 3+ years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
- Availability to work a schedule that reflects the needs of the bakery, including 2–3 mid-to-late shifts during the latter part of the week (Thursday–Sunday).
- A hands-on, player-coach leadership style and willingness to jump in wherever your team and business need you.
- A track record of hiring, coaching, developing, and retaining great teams.
- A natural sense of hospitality and commitment to delivering an exceptional guest experience.
- Strong business acumen and the ability to understand performance, set priorities, and turn goals into action.
- Strong communication, organization, and problem-solving skills.
- Comfort learning and using restaurant/retail technology and business systems.
- Ability to obtain any required food safety certifications applicable to the location.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
- Stand and walk for extended periods of time, including up to 8 hours during a shift.
- Frequently reach, bend, stoop, twist, kneel, and lift.
- Lift, carry, push, and pull up to 30 pounds regularly.
- Occasionally lift up to 50 pounds with assistance.
- Use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
- Safely operate bakery and kitchen equipment in accordance with company procedures.
- Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.
- Read order screens, reports, recipes, schedules, and safety information.
- Communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
- Ability to work nights and weekends
- Competitive base pay plus quarterly performance bonus opportunity
- Monthly Cell Phone Stipend
- Early Wage Access (get paid the next day!)
- Employee discount (free cookies!)
- Career development and advancement opportunities as Insomnia continues to grow
- Comprehensive benefits (Medical, Dental, Vision) including 401k company match that begin 30-days after employment
