The posting
The Collections Specialist will report to the Manager of Funding Operations in the H&B Operations Department. This role is responsible for performing funding collections outreach for plan sponsors who have missed or insufficient funding payments across pre-tax benefit platforms including CBAS, Panda, and First Dollar. The Collections Specialist conducts and interprets plan funding reconciliations, manages collections trackers, and works directly with plan sponsors to recover outstanding balances. The ideal candidate will have strong communication and negotiation skills, a mind for problem-solving, and the ability to apply critical thinking to funding reconciliation and collections work.
- Conduct, interpret, and digest plan funding reconciliations across pre-tax benefit platforms to identify outstanding balances owed
- Create and manage a collections tracker of plan sponsors who have missed funding payments, organized by severity of delinquency
- Assist Reconciliation Specialists with performing and updating plan funding reconciliations across pre-tax benefit platforms as needed
- Make outbound contact to inform plan sponsors of overdue amounts and attempt to collect funds owed utilizing data from funding audits
- Negotiate payment plans with plan sponsors to eliminate debt in a manner manageable for the plan sponsor when necessary
- Provide weekly updates on collection efforts and results to the Manager of Funding Operations
- Collaborate closely with the Manager, Team Lead, account managers, and at times their managers to develop strategies for collecting outstanding balances and determine when further action is necessary
- Maintain a high level of attention to detail and excellent record keeping ensuring conversations and expectations of payment are documented
- Create and maintain written operating procedures related to assigned functions
- Communicate and utilize sound judgment to escalate issues that may require intervention of the Manager
- Perform other duties as assigned
Education and Experience:
- 2+ years of accounting, collections, or audit experience
- Bachelor's degree or equivalent experience
Skills and Abilities:
- Knowledge of HSA, FSA, HRA, Commuter, and other Inspira H&B products
- High level of customer service skills and a mind for problem-solving to work with plan sponsors in resolving outstanding balances
- Strong verbal, active listening, and phone communication skills
- Ability to communicate effectively and in a professional manner
- Negotiation and persuasion skills to create payment plans that eliminate debt in a manner manageable for the plan sponsor
- Moderate to advanced Microsoft Excel skills including the ability to manage and analyze large data sets
- Must have a proven track record of success producing results and exhibit positive and collaborative behaviors
- Detail-oriented with the ability to multi-task in a fast-paced environment
- Demonstrates critical thinking and decision-making skills
- Ability to pick up new things quickly, able to manage time wisely, be flexible and work well within a team environment
Other Requirements:
- Ability to work overtime
- Prolonged periods of sitting at a desk and working on a computer
