The posting
Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.
Contract Role: This is a 1-year contractual position, with the opportunity to transition to a permanent role based on performance.
About IRL (Instawork Robotics Labs)
Researchers at UC Berkeley have identified a “100,000-year data gap” — the gulf between what trained AI language models and what physical robots actually have to learn from. Closing that gap is the defining infrastructure challenge of the physical AI era. IRL is Instawork’s answer to it. We deploy skilled workers into real commercial and residential environments — kitchens, warehouses, hotel floors, homes — to capture the high-fidelity task data that the world’s leading Robotics labs use to train their foundation models. Read more [here]
What You'll Do
- Design and deliver on a learning curriculum for the Operations team that aligns with Instawork’s business objectives and scales with a growing organization; coordinate and administer training
- Develop a comprehensive onboarding program that encourages new team members to provide premier support for Instawork’s customers and internal stakeholders, as well as prepare them for an intensive operational role managing high volume and nuanced customer requests
- Collaborate with management to create training plans, develop training modules, and facilitate real-time training for Operations new hires and continuing education for tenured specialists
- Manage the efficacy of new hire onboarding through continuous process planning, execution, and identifying metrics for the Operations learning curriculum
- Establish methods for measuring and reporting on learner engagement, comprehension, and practical application
- Provide consistent visibility through written status and ongoing reporting, summarizing learner developmen
- Develop learning exercises with specific examples of interactions that promote empathy and obsession with the customer experience
- Create and assist with managing content for the Operations for the internal customer Knowledge Base and external customer Help Center
Who You Are
- 6+ months of experience leading and creating support training programs
- 6+ months leading remote or diverse teams, preferably in the technology services industry
- Experience creating content for and publishing within a Content or Learning Management System
- Proven ability to utilize different strategies to engage learners through presentation, facilitation and mentorship, as well as use of online and offline training concepts
- Demonstrated success managing long-term projects and ongoing reporting for deliverables
- Proven ability to motivate, influence and work effectively at all organizational levels using different methods of communication
- Experience collaborating with distributed teams across multiple time zones and languages and cultures strongly preferred Learning Management System (LMS) administration experience preferred
Preferred Languages
- Fluent in English and at least one of the following regional languages: Marathi, Telugu, or Kannada.
Our Values
- Empathy, Trust & Candor We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.
- Bias for Action We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!
- Always Be Learning We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.
- Act Like an Owner We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.
About Instawork
Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!
Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.
Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.
Ready to make an impact? Learn more at www.instawork.com/about.
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