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Open nowPosted 3 days ago

Short Term Insurance Claims Administrator

insure-connect-services2 open roles

Where
Cape Town, South Africa, Remote
Work mode
Remote
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Your applicationOpen nowShort Term Insurance Claims Administratorinsure-connect-services · Cape Town, South Africa, Remote

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  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 3 days ago

The posting

Short-Term Insurance Claims Administrator

Role Overview

At Insure Connect Services (ICS), we partner with international brokers and insurance firms to place skilled South African professionals into remote, high-impact roles.

As demand for claims talent continues to grow, we are actively building a pre-qualified talent pipeline to support our UK and Australian clients.

This is not a single vacancy, but an opportunity to join a professional network, with typical placement turnaround times of 4 - 8 weeks, depending on client demand.

As a Claims Administrator within our pipeline, you will provide end-to-end claims support across Commercial, Personal, and Motor lines - ensuring efficient claims handling, high service standards, and consistent communication throughout the claims lifecycle.

We are hiring for aptitude and attitude - individuals who are trainable, detail-oriented, and eager to grow within an international insurance environment.

Key Responsibilities

Claims Administration & Processing

  • Receive and process claims notifications across Commercial, Personal, and Motor portfolios
  • Assess claims validity and apply policy terms and conditions
  • Appoint assessors or loss adjusters where required and manage claims through to resolution
  • Maintain accurate, up-to-date records in line with compliance and audit requirements

Client & Stakeholder Engagement

  • Liaise with clients, brokers, insurers, and third parties to ensure timely communication
  • Provide clear updates throughout the claims process
  • Build and maintain strong working relationships to support client satisfaction

Operational & Performance Delivery

  • Manage claims efficiently in line with productivity and service targets
  • Support cost control by contributing to reduced claims leakage and expenses
  • Identify and escalate potential fraud or irregularities

Administration & Compliance

  • Ensure all documentation is complete, accurate, and properly filed
  • Adhere to internal processes, quality standards, and regulatory requirements

Learning & Development

  • Demonstrate a willingness to learn and adapt within an international environment
  • Contribute positively to team performance and knowledge sharing

Minimum Requirements

  • Qualification: Matric or equivalent
  • Experience: 1+ years’ experience in Short-Term Insurance Claims
  • Communication: Strong verbal and written English skills, with a professional and confident approach
  • Technical Skills: Comfortable working on claims systems and general computer platforms
  • Client Exposure: Experience engaging with clients and stakeholders in a professional capacity
  • Availability: Willingness to work international hours where required
  • Technical Setup: Dedicated home office with reliable internet and contingency for loadshedding or connectivity disruptions
  • Location: Must be a South African citizen currently residing in South Africa

Application Process & Additional Information

  • This is a pipeline role, with consideration for both current and future opportunities
  • The process includes a comprehensive application and short video introduction
  • Successful candidates will remain active in our professional network and may be presented to brokers as suitable roles arise

Why Join ICS?

  • Access to international opportunities within UK and Australian insurance markets
  • Exposure to structured, high-performing claims environments
  • A transparent, digitally enabled recruitment process
  • The opportunity to grow within a network of insurance professionals
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