The posting
Who We Are
Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed.
We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.
While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.
Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity
What’s In It For U
- Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative
- Generous Time Off: Our leadership believes in taking the time you need when you need it.
- Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
- More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
- Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
- Real Career Growth Opportunities: We love to promote from within with over 25% of our open roles filled through internal applicants on average.
- Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
- Insurity Podcasts: Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole.
- Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses.
- Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus.
Insurity’s Next Senior Product Analyst
A Senior Product Support Analyst provides advanced Tier 2 support by investigating product and technical issues, guiding complex case resolution, performing root-cause analysis, and serving as an escalation point for the team and Development. The ideal candidate is analytical, detail-oriented, customer-focused, and collaborative, with strong product and technical aptitude, sound judgment, clear communication skills, and the initiative to mentor teammates and improve support processes.
What Our Senior Product Analyst Will Do
- Execute the triaging of all incoming tickets including properly identifying billable work
- Provide day-to-day support and troubleshoot medium to high complexity customer issues/requests
- Update workflow management system and customer-facing tools with the most current ticket information.
- Execute and coordinate known data maintenance scripts with the appropriate teams
- Escalate issues to appropriate resources per established procedures and ensure follow up to resolution
- Contribute to and support the maintenance of the knowledge base for training and knowledge transfer purposes
- Assist with functional root-cause analysis of incidents
- Contribute continuous improvement ideas to reduce customer dependency on support for low added-value incidents, improve quality, and improve level of service
- Provide tool self-service support for customers
- Expected to provide ad-hoc training for customers, internal users, new employees, etc., as required
- Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
- Stay abreast of current technology in products, design changes, and new products offered.
- Work effectively with other departments when submitting customer feedback on tickets
- To meet the needs of our customers, working outside of normal business hours, weekends and holidays is required. Ability to cover multiple shifts including Asia Pacific, EU, US East, and West Coast time’s zones.
- Externally communicate with Third Part Software Suppliers and Partners
- Consistently strives to exceed goals.
- Other duties as assigned
Who We’re Looking For
- 4 to 7 years in a support, development, or consultancy environment, of which at least 3 years’ experience is in developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products.
- Bachelor’s degree in related field (equivalent work experience may be considered)
Perform the following skills at a highly proficient level:
- Active listening Ability to empathize with customers Analytical and critical thinking Self-starter and quick learner Detail-oriented Ability to collaborate and work independently Written and oral English communication Time management including work planning, prioritization, and organization Sound judgement Ability to handle multiple priorities or tasks Flexible and adaptable Ability to accurately present information Process analysis, design, and management Business Acumen Technical Acumen
Within 3 months for new hires: Insurity Academy courses
- Introduction to Insurance Types of Insurance Lifecycle of an Insurance Policy Insurance Entities
Required:
Complete product specific training as required including but not limited to understand Policy, Billing, Claims, Regulatory processes, associated transaction workflows, and technical processing
- Working knowledge of Lines of Business supported in the application and common customer variations Robust understanding of one or more Insurity products, both from insurance and technical processing perspective
Highly proficient knowledge and experience with:
- Microsoft Word Microsoft PowerPoint Microsoft Excel SQL Programming Logic Web-based troubleshooting tools Become highly proficient in assigned Insurity Product(s)
Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.
medical insurance; dental insurance; vision insurance; 401(K) match; paid maternity leave; paid paternity leave; disability insurance
