The posting
Company Description
We're a fast-paced, friendly dermatology and aesthetics medical practice looking for a Full-time Phone Scheduler/ receptionist and Office Assistant to join our Centerville team. If you're enthusiastic, reliable, and genuinely enjoy helping people feel welcome and cared for over the phone, this could be your perfect entry point into healthcare.
Your voice is the first impression. As one of our phone schedulers and receptionist, you'll be the warm, welcoming voice that patients hear when they call or enter our practice. You'll set the tone for their entire experience — answering questions, booking appointments, checking patients in and out, and making them feel valued and heard. You'll also support our office team as needed, contributing to the efficient, friendly operation that keeps our practice running smoothly. You'll work alongside a supportive clinical team that takes pride in patient care and invests in developing their staff. If you're ready to grow your skills, build meaningful relationships, and take on new responsibilities, we'll grow with you.
Ready to make a real difference? We're looking for someone who brings positive energy, reliability, and a genuine commitment to excellence every single day.
Job Description
Your Primary Focus — Phone Scheduling and receptionist duties:
- Answer incoming calls promptly, professionally, and warmly — you're the first voice patients hear
- Schedule, confirm, and reschedule patient appointments with accuracy, efficiency, and care
- Greet patients warmly when they arrive and assist as needed with check-in and out for visits
- Address patient questions about appointments, procedures, insurance, and billing both over the phone and in-person
- Build rapport over the phone — patients should feel heard, valued, and excited about their upcoming visits
- Manage the scheduling system to ensure appointments are accurate and the schedule runs smoothly
- Patient Payments: take patient payments at check in or check out and accurately record them in the patient record
Supporting the Office:
- Manage patient records to ensure all information is current and precise
- Process patient payments accurately and professionally
- Support the team with filing, scanning, data entry, and other administrative tasks as needed
- Communicate effectively with patients, providers, and teammates — clear communication is everything
Qualifications
Schedule & Pay:
- Full-Time Position: 38-40 hours per week
- Hours: Monday–Friday scheduling typically 7:30-4:30
- Starting Pay: $18.50–$19.50/hour based on experience and performance
- Note: Schedule may adjust for Federal holidays and staff vacation coverage
Your Qualities:
- Genuinely positive and upbeat — you bring energy and enthusiasm to your work every day
- A team player who cares — you actively contribute to a welcoming, supportive office culture
- A hard worker — you're willing to roll up your sleeves and do what it takes
- Excellent communicator — you listen actively, show empathy, and express yourself clearly
- Reliable and punctual — your teammates and patients count on you to show up and follow through
- Organized and detail-oriented — you anticipate problems and prevent them from happening
- Calm and focused — you handle the natural chaos of a busy clinic with grace and professionalism
- Eager to learn — you're genuinely curious and excited about developing new skills
- Professional appearance and demeanor — you represent our practice with pride
Required:
- Strong customer service experience (retail, hospitality, or similar environments count!). Prefer at least 18 months in a medical, med spa or dental setting
- Excellent phone etiquette and communication skills
- Willingness to learn and grow in a medical setting
Preferred:
- Prior experience in a medical office or patient-facing healthcare environment
- Familiarity with scheduling software or patient management systems
- Basic understanding of medical insurance and billing concepts
Additional Information
All your information will be kept confidential according to EEO guidelines.
Why Join Us?
Growth & Development:
- On-the-job training — you'll learn everything you need to succeed
- Mentorship from our experienced clinical team
- Clear pathway to expand your responsibilities and advance your career within our practice
- Opportunity to develop valuable healthcare skills that open doors
Our Culture:
- A close-knit team that genuinely cares about each other
- Fast-paced, friendly environment where no two days are the same
- Leadership that listens and values your input
- Patients who appreciate and remember you
Full-Time Benefits:
- Health and Dental Insurance
- Consistent Monday–Friday schedule (no weekend or evening shifts)
- Employee discount on aesthetic procedures and premium skincare products
About Us
We're more than a medical practice — we're a team of professionals dedicated to helping our patients feel confident and cared for. We believe in building a workplace where everyone matters, your contributions are noticed, and there's real opportunity to grow.
