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Open nowPosted 5 days ago

Customer Service Representative - Spanish Bilingual

Intelassist14 open roles

Where
Eastwood, Quezon City, Philippines
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Your applicationOpen nowCustomer Service Representative - Spanish BilingualIntelassist · Eastwood, Quezon City, Philippines

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 5 days ago

The posting

Work Setup: Onsite for 1-2 months, followed by a transition to a hybrid setup. Work Schedule: Night Shift (Eastern Time zone) Location: Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110 Salary Package: 70,000 PHP/Monthly

Job Description: As a member of the the Customer Service Representative will provide solutions to customer inquiries in a courteous and timely manner, including collaborating with various departments on behalf of the customers.

Duties and Responsibilities:

  • Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment and grow our “Safety First Culture”
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Perform related duties as required or assigned by supervisor

Requirements:

  • At least 2 years of Experience as Spanish Bilingual CSR
  • Proficiency with Microsoft Office (Outlook, Word and Excel applications)
  • Ability to use phone and computer systems
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Conversational, patient and confident, with a positive attitude

Job Highlights:

  • Competitive Salary
  • Non-taxable Allowance
  • HMO Coverage after a month
  • Mentoring and development programs for career growth opportunities
  • Employee engagement activities
  • “Family-oriented” culture
  • Fixed Weekends Off
  • Hybrid Set Up

WHY INTELASSIST? We grow together. We value your effort. We aim to empower you.

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