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Open nowPosted 11 hours ago

Deskside Technician - Tier 2

IntelliDyne Jobs for Veterans11 open roles

Where
Falls Church, VA
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Your applicationOpen nowDeskside Technician - Tier 2IntelliDyne Jobs for Veterans · Falls Church, VA

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. IntelliDyne Jobs for Veterans postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 11 hours ago

IntelliDyne Jobs for Veterans median: 11 days open

The posting

DHA - Deskside Technician- Tier 2

Clearance: Active DOD Public Trust

Status: Non-exempt

Location: Falls Church, VA (Onsite)

Responsibilities:

  • Daily client interface.
  • Representing IntelliDyne and its interests in all client engagements.
  • Addressing and correcting any hardware, software or connection issue
  • Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
  • Resolving problems through customer education, training and direct assistance.
  • Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
  • Responding and correcting formatting for printing and all other peripheral issues as they arise.
  • Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
  • Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Qualifications:

  • DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.
  • Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
  • Minimum of 4 years of enterprise experience in commercial or government environment.
  • Must have an active DOD Public Trust or higher.
  • Familiar with all standard MS Office software systems and MS Project.
  • Possess knowledge of workstation administration and management including imaging.
  • Basic network support experience to include account administration in active directory environment.
  • Excellent analytical, oral and written communication, presentation, and problem-solving skills
  • Ability to gain internal support and to operate independently without supervision.
  • Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred: • ITIL Foundations v4 desired. • Knowledge of Remedy or other trouble ticket software.

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.

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