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Open nowPosted 24 days ago

Call Center Trainer

Intellipet6 open roles

Where
United States
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Your applicationOpen nowCall Center TrainerIntellipet · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Intellipet's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Intellipet postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 24 days ago

Intellipet median: 3 days open

The posting

Call Center Trainer

Full-Time | Fully Remote or Hybrid | $50,000–$65,000 base + annual incentive | 40 hours weekly within 7 AM–6 PM CST

About the Role

Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands-on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.

Minimum Qualifications

  • 2–5 years of call center experience in sales or customer service
  • Hands-on experience delivering call center training, coaching, onboarding, or agent development
  • Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows
  • Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback
  • Ability to create or improve training materials, scripts, job aids, or learning activities
  • Proficiency with Google Workspace, presentation tools, and learning management systems
  • Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned

What You’ll Do

  • Facilitate virtual training for new and existing agents
  • Coach agents through live call monitoring and roleplay
  • Provide specific one-on-one performance feedback
  • Develop and update training materials and sales exercises
  • Use knowledge checks and practice to reinforce learning
  • Identify root causes behind skill and performance gaps
  • Document training outcomes and escalate performance risks

Preferred Experience

  • Experience in a sales-driven contact center
  • Experience measuring training effectiveness or agent performance improvement
  • Curriculum design, train-the-trainer, QA, or performance-coaching experience

Why Join Us

  • Base salary plus annual incentive opportunity
  • Fully remote work environment
  • Health, dental, vision, life, and disability insurance
  • 401(k)/Roth IRA match and paid time off
  • Free counseling services, FSA offerings, and employee discounts

Hiring Process

Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root-cause analysis, and measurable performance improvement.

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