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Open nowPosted 3 days ago

Operations Supervisor

InteLogix44 open roles

Where
PHL REMOTE Manila
Work mode
Remote
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Your applicationOpen nowOperations SupervisorInteLogix · PHL REMOTE Manila

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on InteLogix's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. InteLogix postings stay open a median of 28 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 3 days ago

InteLogix median: 28 days open

The posting

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Team Performance Management & Administration

  • Manage key performance indicators (KPIs) including Customer Satisfaction, Quality, Average Handle Time, Contacts Per Hour (CPH/EPH/IPH), Ticket Logged Ratio (Billable), Adherence, Attendance, and In-Center/Off-Center Shrinkage.
  • Conduct regular team meetings (pre-shift, post-shift, and in-shift) to communicate program and company updates.
  • Conduct weekly coaching sessions for each agent, providing feedback, performance reviews, and goal setting, with additional coaching as needed.
  • Conduct at least one quality audit per agent per week and upload the results to both GC Central and Verint.
  • Actively manage attrition by identifying at-risk employees early, implementing retention strategies, and addressing performance issues promptly.
  • Timely review of client call-outs and identification of opportunities for agent or process improvement.
  • Timely review and follow-up on Coaching Opportunity Reports (CORs); ensure coaching is completed and confirmation submitted within 48 hours.
  • Maintain up-to-date records, including disciplinary actions, Performance Improvement Plans (PIPs), and coaching logs (uploaded to the GC Central Coaching Tracker – at least one per agent per week). \
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  1. A CV for this posting

    Written against InteLogix's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on InteLogix's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    InteLogix's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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