Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 58 days ago

Technical Support Engineer - L2

interface.ai29 open roles

Where
Bangalore
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Engineer - L2interface.ai · Bangalore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on interface.ai's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. interface.ai postings stay open a median of 58 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 58 days ago

interface.ai median: 58 days open

The posting

𝗔𝗯𝗼𝘂𝘁 𝗜𝗻𝘁𝗲𝗿𝗳𝗮𝗰𝗲.𝗮𝗶

Interface.ai http://Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions -

automating customer service across voice and chat for 100+ financial institutions. Our

proprietary AI achieves 90%+ accuracy on Day 1.

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲

𝗥𝗼𝘁𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝗵𝗶𝗳𝘁𝘀

Our AI agents handle the majority of member interactions autonomously. What reaches L2 is technically complex, compliance-sensitive, or business-critical. You own escalations end-to-end,

drive AI quality improvement through every case you close, and serve as a trusted technical partner to customers that have zero tolerance for ambiguity.

𝗪𝗵𝗮𝘁 𝗬𝗼𝘂'𝗹𝗹 𝗗𝗼

𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁

• Own escalated cases end-to-end: root cause, resolution, and customer confirmation

• Investigate issues across conversational AI flows, voice integrations, REST APIs,

webhooks, and core banking connectors

• Identify and categorize AI behavior gaps across hallucination, intent misclassification,

knowledge coverage, flow misconfiguration, and integration issues

• Debug using logs, call recordings, digital transcripts, API traces, and observability tooling

AI Agent Quality & Improvement

• Analyze escalated AI conversations, categorize root causes with enough specificity for

ML/Product to act on, and close the feedback loop

• Write, refine, and retire knowledge base articles to continuously raise AI resolution rates

Incident & Customer Management

• Engage directly with customer technical and operational stakeholders via email and calls

• Ensure timely acknowledgment, prioritization, and resolution of escalated tickets in

Salesforce Service Cloud

• Lead P1/P2 incident response: war room coordination, timestamped updates, parallel

stakeholder management across Engineering and customer teams

• Write post-mortems suitable for customer leadership and compliance review: timeline,

root cause, impact, resolution, preventive actions

• Maintain audit-ready case documentation in Salesforce Service Cloud throughout

Feedback & Process Improvement

• File actionable bug reports Engineering can act on without follow-up

• Surface recurring patterns as structured insights to Product and ML teams

• Flag compliance-adjacent issues immediately: call recording, disclosure language,

member data

𝗪𝗵𝗮𝘁 𝗬𝗼𝘂'𝗹𝗹 𝗕𝗿𝗶𝗻𝗴

Technical

• 5+ years in technical or implementation support at a B2B SaaS company

• REST API and webhook debugging: auth failures, integration traces, event-driven

architecture

• Postgres/SQL: session data queries, usage patterns, data integrity validation across

integrated systems

• Python scripting: diagnostic scripts, log parsing, lightweight internal tooling

• Observability platforms: OpenSearch, Kibana, Grafana, Datadog or equivalent; queries,

dashboards, distributed traces

• Voice channel familiarity: SIP, IVR routing, distinguishing ASR errors from AI model

errors

• Salesforce Service Cloud or similar: case management, escalation tracking, audit-trail

documentation

Familiarity with Kubernetes: reading pod logs, understanding deployment states, and

navigating cluster context during incident investigation is a plus

𝗔𝗜 & 𝗧𝗼𝗼𝗹𝗶𝗻𝗴

• Hands-on with AI agent creation and orchestration: configuring agents, chaining tools,

defining guardrails, debugging multi-step workflows

• Proficient with Cursor and Claude Code for investigations, codebase exploration, and

scripting

• Able to critically evaluate AI conversation transcripts across voice and digital channels

Communication & Agency

• Clear written and verbal communication with both technical and non-technical

customer stakeholders

• Precise, audit-ready documentation: every case record should be readable by someone

who wasn't in the conversation

• High Agency: you drive issues to resolution independently, make judgment calls without

waiting to be told, and take full ownership of outcomes from intake to close

• Highly self-directed: manages own queue, no supervision needed

Why Join Us

Remote-first · High ownership · AI innovation at the frontier of financial services ·

Comprehensive benefits

𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 & 𝗔𝗴𝗲𝗻𝗰𝘆

• Clear written and verbal communication with both technical and non-technical

customer stakeholders

• Precise, audit-ready documentation: every case record should be readable by someone

who wasn't in the conversation

• High Agency: you drive issues to resolution independently, make judgment calls without

waiting to be told, and take full ownership of outcomes from intake to close

• Highly self-directed: manages own queue, no supervision needed

𝗪𝗵𝘆 𝗝𝗼𝗶𝗻 𝗨𝘀

Remote-first · High ownership · AI innovation at the frontier of financial services ·

Comprehensive benefits

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against interface.ai's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on interface.ai's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    interface.ai's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.