The posting
Regional Director of Hospice
The Regional Director of Hospice is responsible for optimizing existing hospice services and designing, launching, and scaling new hospice programs and service lines in expansion territories. This role combines strategic planning, community and referral-source development, operational readiness, and program design so more patients and families can access high-quality hospice and palliative care.
The Director partners with clinical, operational, compliance, and finance leaders to strengthen current programs, identify unmet needs, and bring new offerings from concept to sustainable operation.
As the Regional Director of Hospice, here’s a big-picture view of what you’ll do:
Optimization of Existing Programs:
- Analyze census, referral patterns, length of stay, and market share; assist with setting growth goals for current service lines and locations.
- Strengthen relationships with hospitals, skilled nursing facilities, assisted living communities, physician groups, home health agencies, and community partners.
- Identify barriers to access and work with clinical and operations teams to improve intake, eligibility education, and timely admission.
- Support referral-source education on hospice eligibility, levels of care, and the benefits of earlier referral.
Program Expansion and Market Development:
- Research and recommend new service lines, care models, or geographic markets, including inpatient hospice, palliative care, rural expansion, and additional branch locations in South Carolina and Georgia.
- Lead feasibility assessments, including community needs, the competitive landscape, regulatory requirements, staffing models, and financial projections.
- Develop business cases and implementation plans for leadership and board review.
- Coordinate licensing, Medicare certification readiness, policy development, and operational setup for new programs and sites.
- Manage launch timelines, pilot phases, and post-launch performance until programs are stable.
- Create and execute an annual program development plan aligned with the organization’s strategic plan and mission.
- Represent the organization at professional, civic, and healthcare community events.
- Track outcomes of new initiatives and report progress, risks, and results to executive leadership.
- Ensure strategic growth in the community.
- Establish new accounts, preferred provider relationships, and contracts.
- Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
Operational Leadership and Strategic Planning
- Work closely with the Medical Director and leadership team to ensure new and expanded programs meet regulatory, quality, and clinical standards.
- Oversee day-to-day operations, operational policies, and procedures.
- Analyze internal operations and identify opportunities for process improvement.
- Oversee operational planning, maintenance, and efficiency.
- Serve as a strategic partner on the leadership team and help ensure performance expectations are met.
- Collaborate with the CEO to establish and advance organizational vision, operations strategy, and hiring levels.
- Translate strategy into actionable steps through organization-wide goal setting, performance management, and annual operations planning.
- Ensure appropriate business plans are developed annually.
- Monitor performance using tracking software, take corrective action when necessary, and prepare detailed updates and forecasts.
- Provide timely, accurate, and complete reports on the organization’s operating conditions.
- Evaluate, select, and purchase equipment and supplies to support office operations.
- Designate an employee to act in the Director’s absence.
- Perform other duties as assigned.
Financial Management
- Drive sustainable growth and minimize losses.
- Develop and manage budgets, finances, and staffing to achieve financial goals.
- Ensure timely and accurate financial statements, including identification and reporting of revenue and expense variances against budget.
- Ensure accurate and timely billing and collection in compliance with applicable laws, regulations, and contract provisions.
- Maintain insurance contracts and licensing.
Quality, Compliance, and Contracted Services
- Ensure appropriate data collection, Quality Assessment and Performance Improvement (QAPI) activities, and reporting are completed.
- Ensure compliance with applicable national and local business regulations and take appropriate action when necessary.
- Ensure hospice employees understand the laws and regulations that apply to their responsibilities.
- Contract with adequate and available facilities to provide short-term inpatient and respite care for hospice patients.
- Contract for appropriate drugs and biologicals, medical supplies, and durable medical equipment (DME).
- Manage the annual evaluation of contracted providers and vendors.
- Comply with HIPAA requirements regarding patient rights and confidentiality.
Team Development and Support
- Coach and develop the operations team to achieve key business metrics.
- Assist with the overall strategy, purpose, and vision of the Human Resources function, including recruitment, learning and development, culture, performance management, and succession planning.
- Oversee employee productivity and build an inclusive culture where team members can thrive and organizational goals are met.
- Conduct staff performance evaluations.
- Support staff as needed.
Our Regional Director of Hospice enjoys excellent benefits:
- Competitive pay based on experience.
- Paid time off and holidays.
- Medical, dental, and vision insurance.
- 401(k).
- Weekly pay.
- Mileage reimbursement.
- Flexible assignments, autonomy, and work-life balance.
- Insperity Perks, including Earned Wage Access, banking and card member discounts, cashback, and more.
A few must-haves for our Regional Director of Hospice:
- Bachelor’s degree in healthcare administration, nursing, business, social work, or a related field; master’s degree preferred.
- At least 10 years of progressive experience in hospice and/or palliative care; hospice experience is required.
- Demonstrated success in growing programs, launching new services, or entering new markets.
- Working knowledge of Medicare hospice Conditions of Participation, eligibility, levels of care, and referral and compliance expectations.
- Experience building relationships with hospitals, skilled nursing facilities, physicians, and community organizations.
- Valid driver’s license and ability to travel within the service area.
Preferred Experience and Skills
- Prior leadership of a hospice program, branch, or business development team.
- Experience with hospice startups, additional-location licensing, or new service-line implementation.
- Strong written and verbal communication skills, with the ability to educate clinical and nonclinical audiences.
- Strategic planning and project management skills, with the ability to move an idea from concept to launch.
- Relationship-building and ethical sales and outreach skills appropriate to hospice.
- Ability to work independently and within a matrixed leadership team.
- Commitment to the hospice philosophy of care and person-centered, family-inclusive practice.
Measures of Success
- Growth in appropriate admissions and census within existing programs.
- Successful launch and stabilization of new programs and locations.
- Strong, high-quality referral partnerships.
- Regulatory readiness and positive quality outcomes.
- Alignment of growth initiatives with the organization’s mission, compliance requirements, and financial sustainability.
Why Work for Interim HealthCare?
Interim HealthCare’s commitment to its team is reflected in a family-oriented culture that values employees and puts patients first. As Regional Director of Hospice, you’ll have the opportunity to strengthen existing services, guide expansion, and help more patients and families access compassionate, high-quality care.
Interim HealthCare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, or veteran status.
