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General Summary: The Behavioral Health Technician (BHT) is responsible for the management of member behavior in an inpatient facility and working with the treatment team to provide a therapeutic milieu for the members. The BHT will provide counseling and crisis response services, ensure members are safe, are encouraged to engage in services, and are provided a clean environment while in the facility addressing the members’ ongoing needs. The BHT contributes to the overall culture of safety. The BHT is responsible for encountering services within the Electronic Health Record. JOB RESPONSIBILITIES:• Observe members, listen to concerns, and record observations.• Document and/or report any areas of concerns related to the members’ behaviors/interactions in clinical records, and to the appropriate staff, per policy.• Assist in admission/orientation process including obtaining vital signs, and urine/lab specimens.• Completes comprehensive assessments and service plans. • Provide counseling and other necessary services, including crisis planning.• Complete a safety search of the member rooms and belongings. • Under supervision from the medical staff, will assist in the self-administration of medication. • Assist members with daily living activities such as eating, bathing, and grooming.• Ensure all members are accounted for throughout shift.• Facilitate education or recreation groups as assigned or scheduled.• Work effectively with the member’s support system, and self-help groups. • Act as advocate and liaison for member’s access to resources to support service plan goals.• Attend staff meetings and treatment team meetings. • May be required to transport members in company vehicles.• May provide 24-hour crisis intervention.• Utilize non-violent crisis intervention techniques to meet the member’s risk level up to and including physical hold interventions, when allowed. • Responsible for following any policies, procedures, and controls established by the organization, and the Privacy and Compliance Officers, regarding access to, protection of, and the use of the PHI. • Remains current on all required training as established by the organization, and regulatory or accreditation entities.• Perform other duties as assigned or necessary as they relate to the general nature of the position. CORE COMPETENCIES:• Technical Ability - Demonstrates knowledge of procedures, skills and techniques acquired through education, experience and training; applies knowledge to the performance of the responsibilities of the position.• Critical Thinking - Actively and skillfully conceptualizes, applies, analyzes, synthesizes, and/or evaluates information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to actions.• Reliability/Dependability - Completes work in a timely, consistent manner; is regularly present and punctual; arrives prepared for work; personally responsible in fulfilling obligations and commitments; is committed to doing the best job possible.• Decision Making - Gathers relevant knowledge; generates and evaluates alternatives; considers the risks and rewards of each option; accepts input from others when appropriate; commits to a decision; evaluates the effectiveness of the decision after it has been made.• Integrity - Shares complete and accurate information; maintains confidentiality and discretion; meets own commitments; adheres to organizational policies and procedures.• Interpersonal Relationships - Considers and responds appropriately to the needs and capabilities of different people in different situations; is tactful, compassionate, and sensitive, and treats others with respect.• Teamwork - Promotes cooperation and commitment to achieve goals and deliverables.• Adaptability - Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.• Quality of Work - Maintains high standards; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.• Planning/Organization/Time Management - Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity• Communication - Effectively and efficiently conveys information to others through verbal, non-verbal and written communications to help facilitate the sharing of information between people within the organization for everyone’s benefit.• Cultural Competence - Sensitive to a diverse workforce, with its wide variety of ages, cultural backgrounds and experiences.• Total Health Perspective – Actively and frequently checks in about both the member’s physical and behavioral health status, in order to ensure that our services are both effective and relevant to the needs of the member. Recommends other services, supports and resources where needed.• Ethical Principles - Works collaboratively in a positive way to avoid any conflict of interest that would undermine public trust or the effectiveness of the agency’s programs.• Customer Service Orientation - Demonstrates strong commitment to meeting the needs of co-workers, clients, stakeholders and the community, striving to ensure full satisfaction.• Health and Safety - Demonstrates knowledge of potential health and safety hazards; promotes and observes health and safety procedures; uses equipment and materials properly.• Personal Growth - Demonstrates desire and drive to acquire knowledge and skills necessary to perform job more effectively; eagerness to acquire necessary knowledge, skills, and judgment to accomplish a result. QUALIFICATIONS:• Education – Bachelor’s degree in a field related to behavioral health; or equivalent combination of experience and education.• Experience – Two (2) years of experience working the public behavioral health system; experience with SMI population preferred. REGULATORY:• Minimum 21 years of age.• DPS Level I fingerprint clearance (must possess upon hire and maintain throughout employment).• CPR, First Aid, AED certification, if required (must possess upon hire and maintain throughout employment).• Current, valid Arizona Driver’s License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements, if required.• Initial current negative TB test result, if required (Employer provides). KNOWLEDGE, SKILLS AND ABILITIES:• Language – Comprehension of the English Language, verbally and in writing, and the ability to read, write and speak English.• Technology - Computer literacy to include working knowledge of Microsoft Office Systems, Word and Outlook applications; familiarity with Electronic Health Records (EHR). PHYSICAL DEMANDS: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform.• Adequate range of body motion and mobility to work in an office setting; sitting for extended periods of time, walking, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 30 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard or laptop; and to verbally communicate to exchange information. • Ability to drive a motor vehicle.• Vision: See in the normal visual range with or without correction.• Hearing: Hear in the normal audio range with or without correction. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
