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Open nowPosted 20 hours ago

Member Engagement Specialist

Intermountain44 open roles

Where
Phoenix, AZ, USA
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Your applicationOpen nowMember Engagement SpecialistIntermountain · Phoenix, AZ, USA

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Intermountain postings stay open a median of 21 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 20 hours ago

Intermountain median: 21 days open

The posting

General Summary: The Regional Member Engagement Specialist provides dedicated outreach to members without an assigned Care Coordinator and members with identified clinical or operational follow-up needs. The role supports timely member contact, continuity of care, and regional engagement goals through outreach, prompt documentation, and communication with clinical teams. The Specialist does not maintain an assigned caseload; Regional and Executive Leadership establish daily or weekly outreach priorities.

JOB RESPONSIBILITIES: Conduct targeted outreach to members, members with gaps in care, and members requiring follow-up related to quality or value-based contract measures.Contact members overdue for Annual Assessments or ISP updates, or requiring PCP or BHMP follow-up, and communicate identified needs to the clinical team.Use standardized outreach scripts and approved DAP billing templates to support consistent member contact and documentation.Document each interaction immediately following contact and finalize all documentation by the end of the workday.Notify the clinical team following successful contact, summarize the discussion, and identify concerns requiring follow-up.Follow the established escalation protocol for urgent safety, crisis, medication, medical, or behavioral health concerns.Follow centralized outreach assignments to prevent duplication and support prioritized member engagement efforts.Other duties related to the general nature of the position.Maintains an approved schedule, and acceptable level of attendance. QUALIFICATIONS: Required Education: High School Diploma or Equivalent. Required Experience: High School Diploma plus 5+ years Care Coordination experience, OR Bachelor or Masters Degree plus 1+ year Care Coordination experience. Preferred Education: Bachelor’s Degree REGULATORY:

Minimum 18 years of age. Valid AZ DPS Level I fingerprint clearance card (must maintain valid card throughout employment) CPR, First Aid, AED certification, if required (must maintain throughout employment). Initial current negative TB test result, if required (Employer provides).

Questions about this position? Contact us at [email protected].

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