The posting
Company Description
Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.
Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.
Job Description
We have an exciting opportunity available for a Field Training Consultant. This is a virtual-first role. Approximately 80% or more of training delivery, coaching, and consulting is conducted virtually; in-person facilitation is occasional and expected to be less than 20% of time.
The Field Training Consultant partners with franchisees and operations leaders to identify learning opportunities and deliver scalable training solutions that drive business results. This role focuses on transitioning from traditional compliance-based training to capability-building approaches that improve operational performance, reduce turnover, and strengthen culture. This role leverages store performance data to consult with franchisees and hold them accountable for training outcomes. The consultant primarily facilitates virtual learning experiences—supported by data-driven insights—to ensure managers and teams gain the skills needed for success and to scale training across the system. Occasional in-person facilitation may be required. Using adult learning principles and adapting to diverse learning styles, the consultant ensures participants achieve measurable outcomes that impact profitability and growth.
Key Accountabilities Include:
Lead Scalable Training Initiatives
Serve as the primary facilitator for system-wide training programs designed to build capability and bench strength. Guide participants through diagnostic assessments, personalized learning plans, virtual coaching, and proficiency evaluations to ensure readiness for operational excellence.
Consulting & Accountability
Use store performance data and reporting tools (e.g., Power BI) to assess training effectiveness and consult with franchisees and managers on improvement opportunities. Hold stakeholders accountable for implementing training solutions that deliver measurable business results.
Virtual Facilitation & Delivery
Deliver engaging virtual learning experiences that incorporate adult learning principles and accommodate diverse learning styles. Facilitate webinars, coaching sessions, and virtual assessments to ensure participants achieve learning objectives.
Content Adaptation & Feedback
Review and make moderate updates to learning materials based on participant feedback, operational changes, and evolving business needs. Collaborate with content owners to ensure materials remain accurate, relevant, and aligned with company standards.
Evaluation & Reporting
Monitor and evaluate the effectiveness of training programs using data-driven methods. Document participant progress, maintain accurate training records, and provide timely follow-up to questions. Share insights with leadership to demonstrate training impact on business results.
The US national base salary range for this position is $82,090-$98,508. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.
Qualifications
Education/Experience:
- B.A. or B.S. Degree required, or equivalent combination of education and work experience.
- 3 – 5 years of in restaurant operations and/pr professional training and development.
- Strong knowledge of quick-service restaurant operations; management or franchisee experience preferred.
Skills:
- Demonstrated competence in virtual facilitation and ability to deliver engaging online learning experiences.
- Ability to analyze and interpret data to consult with franchisees and managers, familiarity with Power BI for reporting and insights.
- Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
- Exceptional written and verbal communication skills, with the ability to articulate to a variety of audiences. Comfortable and skilled at large group presentations.
- Proficient in Microsoft Office Suite; experience with online learning platforms preferred.
- Strong organizational skills with the ability to manage multiple priorities
- Ability to travel occasionally for in-person training and consulting (less than 20% of time)
- Ability to work in a restaurant environment.
Additional Information
Benefits
Benefit eligible employees may receive a comprehensive benefits package that includes medical and dental coverage, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings, Click Here.
Work Environment
Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week. Additional in office time may be required to support team/project needs.
Inclusion & Belonging
We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.
IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.
