Customer Success Associate - US

Position Overview

● Assisting students to complete - On boarding formalities Welcoming each student on call before the batch start date. ● Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates. ● Keeping dropouts and deferrals to a minimum by offering additional guidance & support. ● Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc. ● Communicating to students via calls, email, direct message, video, or a mix of communication strategies. ● Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required. ● Serve as the single point of contact for all students queries and concerns

Requirements

● 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role. ● Experience building out and tracking information in Excel and/or data collection. ● Experience working in operations, performance coaching, and/or program management is a plus. ● Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & Available to work evenings PST with some morning meetings PST (US Hours)