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Open nowPosted 65 days ago

Product Trainer

intouchcx270 open roles

Where
Hyderabad, Telangana, India
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Your applicationOpen nowProduct Trainerintouchcx · Hyderabad, Telangana, India

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on intouchcx's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 65 days ago

The posting

  About the Job   The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners' engagement, knowledge, skills, and efficiency.   As Product Trainer, You Will…  

Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines

Maintain a repository of recommended answers

Assist in creating training material

Prepare worksheets and other job aids for associates' reference

Coach trainees and agents in language and sales techniques and strategies

Create content for stakeholders/clients

Conduct training sessions for associates

Conduct Sale driver analysis from a Sales and soft skills perspective

Analyze knowledge gaps with SMEs and QAs

Review and improve training content.

Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoring

Support production associates on a real-time basis 

Collate chats for future reference

Perform a monthly Training Needs Analysis (TNA) to pinpoint issues and fill in any gaps

Conduct tests/assessments before and after the training interventions

Participate in calibration meetings (internal and external)

Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher training

Broadcast the updates to the floor

Conduct small group training sessions

Conduct chat readout sessions for the associates

Recommend corrective and refresher courses to be assigned based on associates’ performance on the floor

Participate in weekly business reviews and provide input as asked for

Roll out knowledge checks once a month

Communicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce new policies and procedures

  As Product Trainer, You Have…  

Minimum Educational Requirement – High School graduate

Minimum of one year's worth of process training experience or equivalent teaching/coaching experience

Experience in the markets, customer service, and sales

Exceptional time management, organizational, and prioritization skills to complete work promptly

Expert-level communication skills 

Experience in graphic design, content writing or editing, or a related field in a different industry, as an advantage.

Proficiency with Microsoft Office and Google Suite (Sheets, Slides, Docs, and Drive) is necessary.

Proven analytical abilities to assess performance and pinpoint areas that need improvement in order to meet project requirements

The ability to successfully work across cross-functional teams

A positive work ethic and commitment to achieve the best possible outcomes 

The passion to be a role model that exemplifies our 10 Things (cultural values) 

Ability to assess the “big picture” and draw connections between inputs and outputs

leadership qualities such as critical thinking and problem-solving to aid in overcoming difficult situations 

A keen eye for detail, the ability to multitask, and strong analytical skills

 

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