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Open nowPosted 35 days ago

Quality Analyst, Trust & Safety

intouchcx270 open roles

Where
Bogota, Colombia
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Your applicationOpen nowQuality Analyst, Trust & Safetyintouchcx · Bogota, Colombia

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on intouchcx's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 35 days ago

The posting

  About the Job   The Quality Analyst, Trust & Safety, monitors individual moderator accuracy, evaluates transactional decisions, and identifies systemic operational error trends. By executing transactional quality audits, root cause analyses, and calibration sessions, this role maintains alignment between floor execution and client SLA targets.   As Quality Analyst, Trust & Safety, You Will…  

Conduct regular transactional audits on moderated text, image, and video content streams

Analyze error patterns, track SLA compliance, and perform Root Cause Analysis (RCA) on defect spikes

Lead calibration sessions with Operations, Training, and client representatives to maintain scoring consistency

Generate actionable performance reports and business insights using Advanced Excel and visual analytics dashboards

  As Quality Analyst, Trust & Safety, You …  

Must successfully pass a background check.

Have 2–5+ Years of total experience in BPO Quality Assurance / Transactional Quality Auditing.

Domain experience preferred.

Six Sigma Green Belt certification.

Professional fluency in Spanish and English.

Strong analytical, quantitative, and problem-solving abilities.

Technical proficiency in Advanced Excel and visual analytics platforms (PowerBI / Tableau).

Deep understanding of transactional quality frameworks, statistical sampling, and calibration models.

Diplomatic communication skills to deliver objective coaching and lead cross-functional alignment calls.

Flexibility to work a variety of shifts, including days, evenings, weekends, holidays, or rotational shift coverage to support a 24/7 operational environment.

 

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