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Open nowPosted 79 days ago

Senior IT Generalist

intouchcx271 open roles

Where
Hyderabad, Telangana, India
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Your applicationOpen nowSenior IT Generalistintouchcx · Hyderabad, Telangana, India

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on intouchcx's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 79 days ago

The posting

About the Job   We are looking for a Senior IT Generalist who will be responsible for  administering and managing regional technology activities. This person will also oversee the maintenance and repair of computer hardware and software in a break/fix environment.   As Senior IT Generalist, You Will…  

Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments

Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results

Interpret and validate technical issues, test solutions, follow-up and escalate when necessary

Solve complex problems in a technical service-oriented environment

Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment

Work hand in hand with the IT Site Supervisor and act as a primary back-up when necessary

Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems

Ensure workstations are functional (computer hardware peripherals/components)

Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)

Verify application results, conduct system audits

Be accountable for tracking and organization of physical hardware and other IT assets

Develop and manage organizational and IT standards

Maintain cleanliness and organization of the IT department and stations

Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components

Interpret service delivery key metrics to problem solve

Verify application results by conducting system audits of technologies implemented

Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures

Maintain quality service by establishing and enforcing organization standards

Provide support for the entire IT department and company as needed

  As Senior IT Generalist, You Have…  

Post-secondary or completion of post-secondary schooling preferred

Minimum of 1-3 years of experience will be required, experience in the BPO industry will be an added advantage

Adaptability to learn a variety of software programs

Strong analytical and problem-solving skills

The ability to multitask and self-manage your work day is crucial

The ability to work in a fast paced and time sensitive environment

The ability to lift 50LBs

Excellent time and project management skills

Fluent English language skills with the ability to communicate  with customer relations & presentation skills

The ability to work flexible hours, including weekends and Public Holidays if required, with an ‘on-standby’ basis during critical business periods

 

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